"The buffet food quality is terrible and the dinner reservation process is a nightmare. After standing in a line for over an hour at 7am we managed to get one dinner reservation at 5.30pm during our whole 5 day trip. Its a shocking decision from the hotel to do things this way and leaves everyone very angry. Even the staff think its a joke. The hotel itself is lovely and a 5 minute walk to Xcaret. Also the Michael Jackson show that was on was fantastic. So if you can accept terrible food...

"We just spent 8 days here and both enjoyed it very much the property is beautiful and well maintained. The food all around was very good with some buffet nights being a bit of a hit or miss but that’s depending on personal taste. The bars for the most part were pretty fast especially the adults only pool bar. The adults only pool was a nice getaway from the loud music and noisy crowd at the main pool but the pool needs to be skimmed more often as there can be quite a few leaves and bugs floating...