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"The resort was nice. The food and pool service were poor for this high standard resort."

"My wife and I had an amazing stay at Beloved Playa Mujeres! From the moment we arrived until the day we left, the service was absolutely outstanding. Every staff member we encountered was friendly, attentive, and genuinely made us feel welcome. We stayed in a beautiful swim-out suite, which was the perfect place to relax. The food exceeded our expectations with plenty of delicious options at every meal. A special thank you to Alex for taking such great care of us with beach service. He was...

"Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai."

"Staff was amazing along with a pristine clean resort, you couldn't ask for more!"

"I highly do not recommend this place. The room is old , when we arrived the room no AC , AC doesn’t work , I asked for room cleaning"

"Food was amazing, room service was a plus, the staff was excellent, and the vibe was everything that I expected"

"Excellence did not disappoint! Everything was actually perfect. I’ve stayed at a lot of all-inclusives and this has to be among, if not the best."

"Luxury. The restaurant experience was great. Delicious food and great service. Beautiful resort."

"Beautiful property. Did not feel crowded ever. Fun staff everywhere. Meals were great, not excellent. Bars were good not great, warm beer occasionally. No drink menu to choose fun drinks from. Did not care for push to take meeting like a timeshare Overall review - just below excellent."

"This place never felt over crowded. The staff throughout the resort were simply incredible. The rooms are very clean and the resort is beautiful. Absolutely a high recommendation from us!"

"The only restaurant that has good food was the Chinese restaurant and the waiter Gerardo is amazing he is the best, also Francisco the butler he’s really helpful and has great customer service. The pool attendant Marco doesn’t like to help the non-member guests. He is rude and only pay attention to the members so he can receive tips from them, he didn’t let me get any chair and didn’t want to open the umbrella he even gave popsicles to the other guest and even bother to ask the non-member...

"WOW! Did not expect such a beautiful stay as the one we had. My group had 2 rooms and they were both suites- ABSOLUTELY BEAUTIFUL. It was like a small apartment fully equipped with a washer and dryer! My parents absolutely loved this place. The entire staff was so pleasant especially the person who checked us in unfortunately I did for get his name. Very pleasant stay, we are so happy."

"Todo excelente!!!"

"Clean room, great staff, awesmoe time."

"Para el todo incluido, la comida pesima."

"The resort is very nice, clean, and well maintained. Our room was a perfect size and was kept clean all day. Darwin, a bartender in the adult pool area, was excellent and made sure we were well taken care of. The only downside in my opinion is that the pool bars don't open until 11am and close 6pm. It is an all inclusive resort and should be open longer."

"The staff was excellent and helpful from the moment we got there."