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"The staff were great "

"It was absolute dream of a vacation stay! The best food, amenities for all ages, the parks and day trips made the experience even more memorable all while being emerged in out Mexican culture. And above everything, the best customer service from housekeeping staff, bartenders, food servers, lifeguards and kids club staff!!! We will be back soon, a family tradition has been established. Gracias Xcaret! "

"Everything was almost perfect. Great service, great food, great room and a facility. The resort is brand new which really makes the difference. Would love to come back. "

"Amazing view from our room."

"Muy buenas albercas, playa y comida "

"Excellent!"

"Beautiful property very clean. Staff was incredible."

"Every staff member was friendly and helpful. When our 2 initial rooms were too separated from each other the front desk helped us find closer rooms. Lots to see and do at the resort. Excellent food options. The New Years dinner was amazing! "

"Food was great all around. Many options so never got tired of the choices. Overall great. Only some downsides: bed was not the most comfortable, resort credits were not what we thought that would be and having to get up extra early to claim chairs by the pool. "

"Great staff and service"

"Resort immaculate and soo clean. Loved our room on first floor where we walked out to beach. Beach small but perfect for us. The beach bartender Sebastian was amazing. Resort beautiful and loved that we could walk to town"

"Great staff, beautiful hotel"

"The vibe was amazing. A lot of fun and entertainment. The food in the A La Carte restaurants was quite good. Try to avoid the buffet if you can. The theme nights are so fun! Be sure to dress up and enjoy the night. "

"Clean rooms and staff was very friendly "

"It was a great experience "

"pros: - food was truly great. the breakfast was excellent, the almost-always available freshly made tacos were incredible. pool side grill was great. gelato was really phenomenal. churo/ benuela stand was fun! asian restaurant and mexican places were very good. the steakhouse was our least favourite. -service was great- carlos G (our breakfast waiter) had memorized our particulars by day 2 (who needed coffee, extras etc) and the staff would come round the pool often to bring you what you...

"Amazing vacation. Our second time staying at The Grand and it was great. The rooms are huge and very clean, the staff is so lovely and helpful. There is tons to do with kids and the beaches are beautiful. We will book again. Loved it all."

"We were in building 22 (Expedia). Andrea was amazing in assure everyone in our group had everything we needed! This is my third time to Xcaret, and it was the best time! The buffet food was amazing and even better, we thought, than the a la carte restaurants. They now have a kids splash pad and playground our 3 year old adored. The monkeys and other animals were all over the place and very interactive! The beach was perfect for a toddler. I highly recommend this hotel for your Playa del Carmen...

"Overallexperience was great. Would be helpfull if the staff spoke better English. "

"Food and service is all good"