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"Excellent, the only complaint is the long lines for breakfast"

"Clean and comfortable rooms. Beautiful beach and the fpur pools are great. It is a family hotel vut we didnt have noise problems."

"We’ve been to 3 separate RIU locations and this was by far our least favorite. However, I think this is a case of you get what you pay for and realizing this is more of a younger demographic party resort. The rooms are very basic and outdated. The themed restaurants are only open for dinner whereas at other RIUs they are open for lunch as well. Otherwise you are stuck with the buffet, which was lacking more costly items like seafood. I really missed the piles of shrimp, mussels, crab, etc that...

"Excelente hotel "

"Over all experience was 10/10. Really worth the money we spent. We will come back again for sure. Good food, good service, and very clean room. Wifi is really good too. "

"He ido a Xcaret mexico antes y esta vez XCARET ARTE una decepcion una ocasion queriamos ir a un restaurante y nos dijeron que solo habia 2 restaurantes el de playa y el buffet mexicano y la cantina despues caminando por todo el hotel encontramos almenos 4 restaures mas se nos hizo muy grocero de su parte por que pedi arte pensando el servicio seria el doble que en mexico y muy prepotentes en general en todo el arte"

"Pool was great, so relaxing. Taco bar was phenomenal. All the food was exceptional"

"Lots of good things, but I don't think I will recommend to my friends and family due to some bad parts. THE GOOD 1. Premium finishes throughout 2. Great pools and poolside entertainment and amenities 3. Most staff are very friendly and helpful NOT SO GOOD 1. I received $750 worth of "resort credits," which is a fancy way of saying I prepaid for tours and I never ended up taking or using. The one tour I did end up taking did not accept my "resort credits." The four spa treatments I tried to...

"Comfortable rooms. Sometimes a bit loud at night with the entertainment. Overall good food and restaurants. "

"Very nice. "

"This is my third time at this resort and every time has been great. Honestly, the food is average but who goes to a sun destination for the food anyway. It's all about the sand, sun, and relaxation and this resort delivers. And it's close proximity to 2 major parks(Xplor and Xcaret) cut our travel time down huge so we could spend more of our vacation enjoying everything else! This resort is great for girlfriends, couples and families add there is something for everyone to enjoy. And it's jungle...

"Todo excelente "

"Stay was great but phone & ray ban meta glasses were stolen by a staff member and the customer service did little to nothing to help! Was told they would review tape because there are cameras everywhere but they never got back to me, and now a week later my phones location has since moved from property to mall in Cancun as I believe someone is trying to sell it!! Major disappointment!! This was my second time at this location.. don’t think I’ll be returning "

"Beautiful property . Wonderful staff. My grandkids loved it.."

"Food was good, pools were great overall 10 day stay was great."

"Clean rooms, brand new, great service at the pool and beach club. "

"The hotel needs a lot of improvement, one night @3 am the fire alarm went off and we were told to evacuate. The food isn’t good, the only good restaurant is the Asian restaurant. Staff isn’t all friendly "

"very clean "

"great resort good food and late night activities "

"Resort, staff, location, food, drinks & price - excellent. One of our best all-inclusive experiences. We definitely want to return next year!! "