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"Pools were very dirty, and slippery. Specialty restaurants were hard to get in you had to wait more than an hour, so we ended up going to the buffet every day. The only one that you could make reservations was the stake house,which was horrible. Front desk was very rude we had an incident happened and they showed no interest in helping me out. Same when we checked in they did not have any information about the hotel as far as when restaurants opened or closed or the location of them. The only...

"Everything was good. I enjoyed it"

"Food could def be better. Coffee is terrible"

"My husband and I had a great stay overall. The resort was beautiful, clean, and well-maintained, and most of the staff and guests were friendly. I’ve stayed at RIU resorts several times and have always had positive experiences. The food was very good and filling. During our 5-day stay, we only ate at the buffet, but we enjoyed everything we tried. Unfortunately, we had a serious issue on our first night. The resort arranged a taxi for us to get to an excursion. During the ride, the driver took...

"The music at the adult pool bar needs to be looked into. Need more up beat, Spanish music. Staff is great and very friendly, the food is probably the best I’ve had at any resort in Cancun and the resort is very clean! Beach is not useable and there is a strong stench coming from the ocean due to heavy Sargassum. Overall, I would stay here again!"

"Clean room service slowly Staff front door lobby talk not clear"

"the staff was amazing! the food at all the restaurants was delicious and the parties got wild super fun!!!!"

"great resort lots to do nearby"

"Best resort ever I loved it"

"Nice beach view"

"El único tema que tengo es la playa que tenía mucho sargazo pero la naturaleza es imprescindible"

"The staff really made this place special. They went above and beyond the entire time."

"La comida estaba muy buena, pero tienes que hacer fila para los restaurantes, es un hotel muy ruidoso con los eventos de entretenimiento , la música alta se escucha mucho en los cuartos, el lugar para los espectáculos en la noche no está cómodo, la gente no cabe, es un lugar adaptado"

"Over all great staff and clean resort. My two main “complaints” are wishing there were more food options and the A/C in the room seemed weak - would only let you go down to 70. Besides that I would recommend this place to anyone especially people going to an all inclusive for their first time."

"They need to do more activities during the day and at night"

"Everything was excellent. Had fun Didn't want to leave"

"The staff did an awesome job during my stay. Pools and food were great as well! Not much of a beach, especially this time of year with high levels of seaweed. Overall, the resort itself was great!"

"The best all inclusive hotel out there, I couldn’t recommend enough. The best experience I’ve ever had."

"The resort was fabulous. Our room was amazing. The food and drinks that were all-inclusive were very satisfying. The staff was excellent and had a great attitude. When we called for anything to be brought to our room, whether blankets or room service, it came even faster than promised. The pools were awesome, with both relaxing vibes in the morning and a bit more lively in the afternoon. We didn’t travel with kids, but they had tons of kid friendly spaces and activities. And for us, it was adult...

"The hotel is old but well maintained and clean. The staff is amazing—very genuine and welcoming. Thank you for excellent service!"