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"The attention to detail of the staff was amazing! Everything was clean & such a great time!"

"Staff is amazing and always helpful, food is pretty good except at Carnal. We have been 4 time prior and now it's all about the members. Only really cheap alcohol unless your a paid member. You will get hounded to attent the membership tour multiple times a day by multiple employees. The way it's going you won't be able to stay here unless your a member"

"Good"

"Beautiful on the surface but fundamentally flawed. The pool was empty and non- operational with no pre-advice this was the case. Offers to move to a sister hotel and vague compensation suggestions do not make up for a diabolical error of communication. We requested an upgrade and only got it through my Expedia status. The room while lovely to look at had no bathroom amenities, a broken sliding door, blocked toilet and frayed towels. Abrupt unfriendly staff with the odd exception . Weird location...

"The hotel is about 70% closed. Many of the amenities are unusable. The hotel it self is amazing! Not sure how much longer they will be in business, probably 60% of the place in Tulum have closed their doors. Really sad to see. But if you have a chance to stay here, take the risk! We stayed in room 37 and it was amazing short of the no WiFi or cell service. Room was big roomy, and even though I read reviews of no ac or hot water, that was not the case in our stay. 37 shares a pool of that level...

"Really appreciated Juan's guidance and suggestions on excursions. And Vivian who is part of the activities personnel did a great job with her talk on turtles. However, i do think some other staff need improved training on protecting the turtles from guests who should not be using flashlights at night looking for turtles. I reported another guest for doing this and nothing was done about it."

"We stayed for 7 nights at the Bahia Principe Explore Akumal, and it was a great experience me and my partner had in Mexico! The rooms are cleaned very well, the pools are excellent, and the buffets and beverages have lots of options to choose from. Service are also great, and the everyday activities are something to keep you engaged. The workers are also friendly and smiley which makes your day :) The all-inclusive dining are enough if you don’t have an ala carte dinner, though I would...

"Staff and food were amazing. Specially Gregory the entertainment manager. 10/10"

"The reception desk closed at 5 pm which is so early on and since there isn’t any transportation it was tough to coordinate anything because other than the receptionist nobody spoke English and she left after 5. Maybe it was off season but the whole place was uncharacteristically empty."

"This hotel is perfect, relaxing vibe, the cenote is amazing, the staff is so humble and attentive, excellent service, food was delicious. Definitely would recommend this hotel."