Find hotels near Punta Sam Beach, Punta Sam from SAR 501

"we stayed here for 7 days in March. Without a doubt it is the nicest property we have stayed at in Cancun over the years. service was over the top and the food was quite good. each of the bars was well stocked with top shelf drinks. would strongly recommend"

"Everything"

"This was the most relaxing vacation me and my partner have been on. The property is beautiful and is well maintained. The rooms are VERY spacious and staff were amazing and extremely helpful. We booked this trip as a couples retreat and there were enough amenities/classes that makes this trip ideal for an intimate couples getaway. The taco truck and Beachside/ pool service was the highlight of our trip 10000/10 and the room service feature was so useful and the food was great but where I found the food was lacking was in when it came to the evening (dinner time) there’s only 3 restaurants all have different themes. We went to the steakhouse for our first night and the food was very bland, presentation was a 10/10 which makes you intrigued on what to expect when tasting the food. My partner ordered a steak and legit was no flavor and lowkey came cold…. I ordered some type of burrito and it was filled with little protein and a lot of cheese and beans. The French cuisine was the worst out of 3 from starters to dessert it was terrible. Italian is spot was decent but pretty basic…in all the inconsistencies with the food and drinks (go ahead and buy a bottle if you actually want to feel something) we expected the bar to have decent liquor since all were name brand and pretty decent in the states but we did a test with their don and ours and it tasted nothing like our don. The cafe 10/10. Overall 8/10"

"The property was well maintained overall (didn't love the showers), but had an issue with the washing machine and it was resolved immediately. Housekeeping, maintenance, waitstaff, and bartenders were all extremely friendly and courteous. Service was prompt. Not much to do in the evenings aside from dinner. No entertainment, or nice bar areas at night. During a medical emergency- there was a few issues with transporation to the hospital and then an unpleasant moment with the concierge afterward. But overall a great resort. "

"Good food"

"The property and staff were amazing! The Entertainment team was so dedicated and engaging. We will definitely return :)"

"Everything was excellent; the only area that could be improved is the night entertainment and shows."

"The Good:The resort and rooms are absolutely stunning with a true 5-star aesthetic. The property is visually beautiful and well-maintained. The Not-So-Good: Kid-Friendliness: A huge miss for parents. Pool service (food/drinks) doesn’t start until 11:00 AM. We were there by 9:00 AM, and by the time food arrived, the kids were hangry. Even towels and water are DIY until 11:00 AM. Dining: Food quality was "meh" at best. On the all-inclusive plan, drinks were watered down, though tipping generously helped. Arrival Logistics: Check-in was slow and frustrating; staff seemed indifferent to restless kids after a long flight. Transfers: The paid "private" airport transfer was disappointing. It functioned like a shuttle rather than an assigned driver, leading to more unnecessary waiting. Verdict: Beautiful resort, but the service logistics and rigid hours made it difficult for families with young children"

"Bathroom wasn’t clean staff so tired so busy main pool water not clean food was very very low quality very bad food buffet so dirty"