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"Great experience"

"You guys need to do better with the buffet menu during weekdays also the drinks, i didn’t enjoy not one."

"The staff were very pleasant. But the receptionist desk staff did not explained the amenities to me and wanted me to pay for room upgrade. they stated i did not have resort credits which I did, I didn’t want to persist because it was clearly they did not what they were doing. When I found out what I was titled for it was my last day, which was so sad I did not get to enjoy everything. Besides that I enjoyed the pools. The food at Ocean buffet was great to me. Don’t book reservations for the...

"The air conditioning doesn’t work well, and the ceiling fan made a noise that kept me from sleeping. There isn’t much variety in the buffet food."

"The staff were very attentive and the property was very clean"

"We stayed here for 6 day in Oct 2027, 1day and 2nd day we had water issue 2nd day was the worst 11 hour without water and they refuse to change room. It take room service 2-3 hour to delivered just towel, staff are not train and it will take them 1 + year to be up to date. avoid until they are fully completed."

"Nos gustó mucho el trato de los lugares de comida y bares, especialmente en el Pool bar, el buffet y el restaurante francés. Lo que no nos gustó es que desde el primer día reportamos que el minibar no funcionaba, el segundo día llamamos para reportarlo nuevamente fueron lo miraron y nunca resolvieron el problema. Aunque todo lo demás fue bueno ese detalle deja un mal sabor pq no tuvieron interés en resolver el problema."

"Falta más actividades en la playa y piscina"

"The only reason I would return is because of the staff and Nicks characters. The hotel urgently needs to renovate the rooms in Building #2. The grounds and pools are very nice. The food is not the best, but it is acceptable. The cleanliness of the property needs improvement, as the hallways smell bad. We did not have Wi-Fi in our room at any point during our stay, and we requested maintenance service more than three times, but no one ever came to fix the issue. The staff, in general, were very...

"El servicio lo es todo aquí, personas como Carlos(mayordomo) Noli(Bartender) Lucila y Jennifer de restaurantes hacen que el huésped se sienta en casa."

"This resort has seen better days. I went here 10 years ago and had the best memories, but it’s not the same anymore. Definitely can tell it’s not as well taken care of anymore. Our first room had an ant infestation, luckily the front desk staff was kind enough to give us a new clean room when we went back down and asked. The shower head was broken in the new room but they replaced it when we called the front desk about it. The restaurants were good, decent food and multiple options. I will say...

"The staff is very helpful and very kind. Food was absolutely delicious. Pools were amazing too!"