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"Everything was up to par, better than expected considering it was my first time traveling and coming here! Definitely would come again- the room was beautiful."

"3rd time staying, swim out pool was great "

"Yes "

"My family and I noticed a difference in how some employees treat Latino guests compared to people from other countries, with the exception of the trolley drivers and a few employees who provided very good service. Overall, it was a very bad experience"

"Great resort for the price. I really liked the buffet. The steakhouse was ok but had a terrible vegan option. The Italian restaurant was small and bland portions. We were able to get reservations easily but had to download WhatsApp. There were plenty of things to do. The pools were great and rooms clean. Staff were hit or miss. Some were friendly and others were not inviting. "

"Service was not great! The food was mediocre at best. The activities for the kids and the vibe for kids was amazing:)"

"The staff and everybody was amazing. Only issue was we paid for horseback riding and they changed the time to later in the day and we could not do it so we wanted to cancel it and get a refund which they said they could do. And I have yet to receive my refund yet. If anybody can help out please reach out."

"Fabulous vacation with excellent service!!!! I would highly recommend! My “grande familia” made some amazing memories!!!"

"Bathroom had a musty order all week. We had no washcloths upon checkin. Nice resort otherwise. Room a little out dated."

"Did not enjoy the cockroaches in the room and all over the swim up balcony "

"We were on the 3rd floor and our AC was set to the lowest temp of 15 degrees Celcius, however it was very hot in our room and it felt like 75 degrees. Our toilet wouldn’t flush for the first 48 hours, but thankfully the staff was able to fix it. On our last night the resort experienced a power outage around 5 am cutting out the air conditioning. Other than these few hiccups we had an amazing stay! The beach was by far the best amenity. The buffet wasn’t great but the restaurants were fantastic...

"Yes"

"Everything was good"

"Do not understand why this property has 5 stars. Although the pools and outdoor amenities are nice, the hotel rooms are insanely outdated and not well kept. Our room had a very strong smell of mold, so much so that we left the next day instead of staying for our initially planned 5 days. The bathroom was also old, shower was dirty , and toilet would run for hours and not flush. Also, food was awful in every venue we tried. "

"This was my bday trip. I loved my stay at the hotel. The staff is incredible.(Franklin from the grill bar at Breathless was so nice, the boys from the pool at Onyx were so nice, the staff at the carnival buffet, and the rest of the restaurants, were awesome.) I would come back to this resort. "

"We don't feel this Riu should be a "Palace". It's not up to Palace standards that we've been to in Mexico. Staff barely speaks any English. Take a look at the pools in the evenings. They are filthy and weren't cleaned during our five day stay. There was mold on the walls of our family suite. We have no reason to return to this resort!"

"Great all-inclusive with fantastic staff. We were especially impressed with the unexpected personal butler/concierce service. Cesar was absolutely amazing. The only downside at this resort was the beach which was rocky ... however, the sunrise view from the beach was stunning and the pools at the resort made up for it."

"Just returned from Breathless … overall a great experience. Our concierge Gricelda was amazing. She was so attentive to our needs. She made my sister’s birthday extra special. The rooms were clean, staff were pleasant. Love having access to Now Onyx. My only complaint would be… people placing towels on chairs, leaving for hours or never returning. There should be a policy in place to prevent chair hogging. It’s inconsiderate to the other guest. Also I think workers should be considerate...

"The staff especially ashly and the bar staff by the pool.all professional and great hospitality all around. "