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"All the staff was very helpful .."

"I really debated how to rate the Lopesan. One bad experience really clouded our week long stay. Overall the resort is huge, very clean, great pools, friendly staff. The men were out every morning clearing up the sargassum. We are a family of 10 that had 5 rooms. We asked to be in same building, not necessarily same floor or even next to each other. Ended up with 4 rooms in one building while 1 room ended up in another building. The kids waterpark is great. All pools are clean & well maintained....

"I don’t know what the other reviews say, but the food was amazing! The restaurants were so good."

"I love this hotel, excellent condition, the best"

"It's a new property made out of cardboard, some is very wet, some is ok, some doors don't closes, overall it's quite and sister resort has better food selection"

"Food selection was good, however some locations needed to change up menus more often. Some food a bit bland. The staff overall acted like they were doing you a favor with no smiling or talking involved, almost like you were bothering them. That was the general feeling from 95 percent of the staff."

"Great property. Very friendly and plenty to do with the family. Tipping does equal better drinks."

"The resort was beautiful. But we paid to upgrade and we noticed that there were sometimes where people that didn’t upgrade just walked in. Also, our room was on the third floor and pretty far from everything. Also, we were basically forced into listening to a timeshare. We thought it was part of the upgrade that we had to speak to someone and come to find out, It was one of those timeshare people. I do not like that they do this. I asked for spa information and got timeshare information to get...

"Construction is going on there! Do not waste your time and money!"

"La atención del hotel a decaído un 90 % la calidad de trabajador y huéspedes es pésima las actividades en la piscina sin motivación alguna en resumen ya no es una instalación para visitarla nuevamente"

"The property needs some serious updates. The rooms are outdated. We were told that we received an upgrade in our room when we checked in, but the room was not an upgrade it was not what we wanted. The jacuzzi on the balcony was cracked. The bar staff watered down the drinks. We went to the Steakhouse restaurant and had to wait over an 1 1/2 to get our food. It was an overall sub par experience."

"Excelente!"

"Todo estuvo muy bien."

"Pool was amazing"

"Todo muy bien"

"The service and food was excellent"

"I waited until checkout to write this because I didn’t want to spend my birthday vacation making complaints. Unfortunately, this stay did not meet our expectations. We arrived after traveling all day and found our bed was damp. The staff did change our room after we reported it, which I appreciate. However, our room was also missing body wash, and we were never given towel cards. The food was one of the biggest disappointments. Much of the meat tasted overly processed and the juices tasted...

"Great stay, staff was amazing and welcoming and the food was actually really good!"

"This was my first AIC experience and it was good. The food Selections, staff and property were all great. Went here to celebrate two occasions, birthday and anniversary , and it felt like good pick. It was chill and not as crowded, which is something we wanted."

"The staff was very nice in special Julia, “Barbie” and “Chispita”."