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"Beautiful property not unlike all the other nice resorts. All inclusive is nice. Room service extra slow, cafe buffet closes for one hour right at the start of lunch 11:30 - 12:30, rather inconvenient. Other restaurants seem to be fully packed and no reservations are readily available. Preferred lounge is nice but not really worth the upgrade. Coffee should be available at all times throughout the property but is not, it has hours 7am - ? Food is average at best, not great but large...

"Great hotel. The only Icon was the beach which was pretty much non-existent. Water dark and a lot of seaweed. Server named Carlos was excellent!"

"It was great food was good staff was so nice and helpful"

"Hotel Xcaret México: arquitectura espectacular, pero una experiencia que no justifica su elevado precio Estancia: 29 de octubre al 5 de noviembre de 2026 Habitación: 3653, Casa Espiral Nuestra experiencia en Hotel Xcaret México fue, desafortunadamente, decepcionante. A pesar de contar con una arquitectura extraordinaria, un entorno natural privilegiado y un concepto artístico que celebra la cultura mexicana contemporánea, el hotel presenta importantes deficiencias en aspectos fundamentales de...

"Staff was friendly and responsive to situations that arise. Staff was discreet and helpful with guests."

"The staff are very familiar with us"

"Such a beautiful property with some of the best food & drinks we’ve ever had. The kindest, most attentive staff. Fair warning: it’s a bit spread out so be prepared to walk a lot."

"Limpieza y servicio"

"There's plenty to see, between all the different paths to walk and all the animals scattered throughout the resort, monkeys swinging through the trees, iguanas roaming the paths, couatis popping out of the bushes. The only bad thing I'd say only pertains if you book the Royal Level, the restaurant in the royal level gets a bit old with its limited menu. When my wife and I visited back in 2024 their menu rotated themes on a daily basis, but this time we were there for 10 days and it was the same...

"Beautiful resort, with a great variety of restaurants, and huge pool area including a kids pool. Beach was great but could not swim due to tidal conditions occurring during the visit. Rooms were well appointed and you could personally adjust the A/C to your personal needs. Stocked fridge and minibar was a nice touch. My only concerns are that, you will be "encouraged" to attend a presentation involving buying into a vacation commitment with the resort, in order to obtain resort "credits" by your...

"I liked everything about the property as well as the staff everyone is very helpful and respectful they always keep everything super clean i would definitely stay again at Hotels Riu"

"The property was beautiful. Very well maintained. Immaculate. Staff was friendly, kind, helpful, cordial."

"The food is awesome been twice this year the bar tenders at the pool are great"

"Excelente atención y servicio."

"El traslado fue nuy bueno, la ventaja de hospedarse en un RIU es la garantía de la comida y las atenciones del personal"

"I have enjoyed myself very much. My friends and I had a lot of fun. Food was great, service as well. Next year I am planning to take my parents there I know they will enjoy themself as well."