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"Great customer service, very clean resort can’t wait to book my next stay"

"Our stay was great, beautiful room and resort. We went off season and there was barely anyone there. It is definitely a pool resort, we pretty much got a private pool as there were multiple pools spread across the resort and no one there. Would definitely recommend, lots of activities to do in resort and multiple à la carte restaurants that allow walk in. The only negative would be the beach as it was not swimmable due to the excess sargassum and night shows were fun but more on the amateur...

"Food was not good…"

"This was the perfect location"

"Service and amenities excellent"

"Ok"

"We all got sick from our stomachs. The food is the same buffet everywhere. Our door looked like it was picked and asked for a different room and they told us they had no rooms available. When we asked to speak with manager because we didn’t feel safe then they moved us. They said they had fixed the door and we said by putting black tape?"

"The staff are very familiar with us"

"We had a wonderful experience at Moon Palace! The resort was beautiful, clean, and well maintained, making it easy to relax and enjoy our vacation. What truly made our stay special was the staff. They were welcoming, attentive, and took the time to make sure our needs were met. We really appreciated their kindness and the effort they put into making us feel comfortable and cared for. We left with beautiful memories and plenty of reasons to smile. Thank you to the Moon Palace team for helping...

"Great staff, lovely facilities, very good food and restaurant selection."

"We absolutely were blown away by the property and the staff was the best! Our best vacation ever! The ceviche was absolutely on point!"

"Beautiful place and the staff is amazing!! The food is wonderful too!!"

"Everyone is good food unlimited customer service is so good everyone always smiles I love it"

"Amazing family experience!!! Highly recommend"