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"Great customer service, very clean resort can’t wait to book my next stay"

"Smaller scale resort but the staff and service was amazing as well as the food-especially in the restaurants...buffet was average. There is not a beach if you prefer the beach scene so no swimming. Also No walk in steps/stairs to enter the swim up bar pool..only metal ones and that was difficult for many guests. Lobby bar does not open until 3 and is not located in the welcome lobby..it's a private room off the lobby. Entertainment is small scale but very nice. Overall all a nice little get...

"Food was not good…"

"This was the perfect location"

"Service and amenities excellent"

"Ok"

"We all got sick from our stomachs. The food is the same buffet everywhere. Our door looked like it was picked and asked for a different room and they told us they had no rooms available. When we asked to speak with manager because we didn’t feel safe then they moved us. They said they had fixed the door and we said by putting black tape?"

"The staff are very familiar with us"

"The hotel is beautiful, the beach is beautiful and the best bed and pillows!! Staff were excellent and so helpful! Absolutely will go back!!"

"We had a wonderful experience at Moon Palace! The resort was beautiful, clean, and well maintained, making it easy to relax and enjoy our vacation. What truly made our stay special was the staff. They were welcoming, attentive, and took the time to make sure our needs were met. We really appreciated their kindness and the effort they put into making us feel comfortable and cared for. We left with beautiful memories and plenty of reasons to smile. Thank you to the Moon Palace team for helping...

"Great staff, lovely facilities, very good food and restaurant selection."

"We absolutely were blown away by the property and the staff was the best! Our best vacation ever! The ceviche was absolutely on point!"

"Everyone is good food unlimited customer service is so good everyone always smiles I love it"

"Amazing family experience!!! Highly recommend"