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"The hotel was clean and staff were friendly. The food was ok. The main issue was the beach with many yachts parked right in front of the beach blocking the view and making it not very peaceful and not very appealing. Also lots of seaweed obviously. But I went there in fall which is the seaweed season it appears. Another issue was heavy use of aerosol dispenser or air fresheners in certain amenities making it very difficult to breach scent free. Specially since these aerosol air fresheners have...

"Las piscinas muy bonitas"

"Beautiful resort with a lot of potential, but still needs improvement We had a good overall experience. The resort is beautiful, the pools are amazing, and the water park was definitely one of our favorite parts of the stay. The buffet food was also very good, with plenty of tasty options, and the cocktails are made with real alcohol. The biggest downside was the à la carte restaurants. They advertise 9 restaurants, but only 4 were actually available, and even those weren’t open every day, it...

"At the beginning, the room was not as clean as expected, but the cleanliness improved throughout our stay. There were a few issues that were addressed and resolved with the hotel, such as the air conditioning, the bathtub on the balcony not working, and the water pressure being a little low. Aside from those minor issues, everything else was excellent, and we really enjoyed the overall experience and everything the hotel had to offer."

"The food and the staff"

"everything was great except they need a dj that plays real spanish music instead of house playlist like the dj doesn’t come till 2-3pm but bring a speaker and you are good"

"Disappointing service, aggressive sales pressure, and safety concerns The property itself was nice, but several parts of our stay were very disappointing. The beach area had a significant amount of algae, and it felt like guests who booked directly through H10 or paid for Privilege received much better treatment. Because I booked through Expedia, I was repeatedly told that staff could not help me and that I needed to contact Expedia—unless I wanted to upgrade to Privilege. The day after we...

"Excellent service, especially at the Show Time bar."

"Amazing time. Would highly recommend!"

"Mui buenos para ir con niños"

"We get a great second time vacation !!!"