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"From the moment we arrived at the hotel, everything was a waste of time—from check-in to check-out. A lack of communication between the front desk and Expedia led to extra expenses for us. Room service was terrible and failed to live up to what was promised upon arrival. Be careful when they offer to show you the facilities; it turns out to be a sales pitch for a membership, and if you don't buy, they treat you like you don't exist. If you miss lunch, you have to wait until the evening meal; the...

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"Pool was great"

"Nice complex good staff"

"Loved the swim out suite with partial beach view."

"Beautiful location, great food and service"

"Nice hotel and food was great!! Disappointed with our room in Privelege, so musty and bad odor. Floors were wet, your clothes and sheets on bed from so much dampness."

"Todo estuvo Expectacular, solo que deberían permitir hacer reservaciones para los restaurantes"

"Todo estuvo muy bien, el personal fue muy amable y atento con nosotros."

"Todo bien la atención ,la instalación y los show el grupo de animación es bueno no tengo quejas volvería a ir"

"The rooms and all areas were always clean. The pools very nice, clean and clear- fun. The staff are the best. They treat all with respect and are always there to answer any questions, very friendly. I love the room service, the food is awesome everywhere you go. Love the disco, the jacuzzi in the room, the drinks. I love everything about this magical paradise in earth. I wished I was there for just more than 4 days/nights. Planning to go back early next year."

"Perfect"

"Where do I begin... Do not book a bungalow room. They have not upgraded since the place existed. As soon as we opened the door to the room you get hit with musty potentially moldy heat. The bed was always damp. There are no ceiling fans or any fans for circulation. The room was dirty, the floors have other peoples hairs and they do not mop or vacuum. In our room the shower head was spraying water all over the wall and ceiling where the paint was coming off the ceiling into the shower drain. From...

"The staff was excellent!! On a scale of 1-10 we would rate 11. Lots of entertainment and great food. We would highly recommend. We hope to return someday."

"The property appears to have been recently renovated, yet the upholstered surfaces in my room were stained or dirty. There was only one outlet on each side of the bed. I was disappointed by the food, which I felt lacked in quality and in options for someone with a dairy allergy. On that note, I would have appreciated if the staff was more aware of potential cross-contamination--at the breakfast omelette station, the cook scrambled my eggs in the same bowl and with the same fork that he'd just...

"Habitaciones amplias y limpias. Hotel grande con rica comida. Supero mis espectativas."

"There wasn’t any Dominican food there, I was looking forward to having food from the island"

"If you're looking for a party all day and night, this is the place. There's never a dull moment; there's always something to do. If you prefer a quieter atmosphere, there are also areas for that. The buffet food is excellent; there's no need to bother with the specialty restaurants, although they are also very good. I wouldn't recommend this hotel for seniors, as it could be overwhelming for them given the number of young people who frequent it."

"I had a pillow in the room that was dirty upon arrival. I placed it to the side so the pillowcase would get changed the following day. That did not happen. It kept getting placed back on the bed with the dirty side up. Food was disappointing except for the hibachi. Service was not great except for the Italian restaurant. Pool was nice."

"The place itself was amazing. The beach was not great due to the seaweed. The pools were fun and my kid enjoyed the slides. The late night shows were interesting and fun. The staff was the only bad part. The employees were extremely rude. Doing their job seemed to bother them. We stayed in a preferred room too. We understood Spanish so could hear them tell other workers “they don’t tip”. It sure affected if they served you drinks or food quickly. Wasn’t worth the extra money as they don’t use...