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"Room clean bar ok no alcohol good"

"La cerveza estaba caliente en casi todos los bares"

"El personal muy atento la pasamos excelente los muchachos de animación en las áreas de las piscinas exentes lo unico el restaurante Belize q es de marisco menú deficiente"

"This is an ok resort. The food is ok and the room was kind of old the only good here are the pools"

"the resort was veryyy outdated, visible noticeable how old and not taken care of the resort was. as we were walked to our room hall was full of dirty towels went to shower the towels in the bathroom had stains on them. yuck cracks in the wall and floor was very uncomfortable. although staff was nice we checked out and did not receive a full refund"

"Staff were super friendly and always eager to help. Rooms were cleaned daily. Food was delicious."

"The property was well maintained. Swim-up bar was nice drinks are very light, you will not get junk or wasted. Staff is okay some were great others was too quick to have you sign up for a hotel package. Overall stay was okay."

"The buffet staff and housekeeping team were excellent and provided great service throughout our stay. Unfortunately, our experience with check-in and check-out was frustrating. If you have an early flight, be aware that delays during check-out could put you at risk of missing it. We stayed in Building 8, which appeared to be in need of maintenance and updates. From what we observed, Buildings 1–4 seemed to be in better condition. The resort seemed much more focused on upselling services than...

"Excelente servicio y muy hermoso"

"The staff were great, but the rooms are a bit outdated. The food was okay in some restaurants but could be better if things served a bit faster so that they don’t come to the table cold or not very warm. The beach should also be clean everyday"

"Everyone was so accommodating and amazing. From the moment we walked into the hotel, a lady walked up to us and handed us drinks and said “welcome”. The grounds were beautiful. We spent most of our time at the beach and our waiters Erik and Ronnie took great care of us. Made sure we had what we needed and after the first couple times of telling them our order, we never had to tell him again, he just brought out our drinks to us when he saw we were low lol. The food was on point and there were...

"9/10"

"I would highly recommend this resort. I felt that you got a lot of bang for your buck. The rooms were the best I have ever stayed at. They were large and clean and had many extras in it. The resort staff was great, especially our Butler Fabio! The food was good with many options. One of the best things we like was that the resort did not seem over crowded. There were plenty of beach/pool chairs for us to sit and we never had to wait for a table at one of the restaurants. We will...

"Most relaxing and beautiful place, with great service"

"Beach is useless and stinky(From so much sargassum). Pools are dirty. Food is mediocre at best(Mandela was the worst experience I’ve ever had at a restaurant). Balcony ceiling crumbled from weather. Entertainment was equivalent to a local talent show. Quick changes on what food is available and when made it hard to plan ahead. Preferred pool changed location during stay(Seemed weird). I would like to shout out the employees at the Italian restaurant, very pleasant experience and good...

"This was great place "

"Excelente hotel, buen servicio, 0 quejas nada malo que decir! 100 de 100. Super recomendado!"

"I would like to begin by acknowledging the exceptional hospitality provided by the resort staff. Throughout my stay, employees were consistently polite, professional, and accommodating. Unfortunately, several issues significantly impacted what was intended to be a relaxing vacation. First, I specifically booked a swim-out suite with a Jacuzzi tub due to chronic pain that I manage with hydrotherapy. After fully unpacking and settling into the room, I discovered that the Jacuzzi jets were not...

"La abitacion presidencia alguna esta el aire servía luego vi perro 🐕 callero en una de picina bañándose que asco.e venido 3 pero última que mala especia tuve...no siero nada por recompensarme..gracia dios no regreso mas"

"Excelente servicio, al igual que el personal. Nuestro mayordomo Hector Matos fue sin dudas el mejor,estuvo atento a nosotros, nos hizo reservas de restaurantes, trato amable. Este hotel debe mantener el área de la barra del lazy river mas limpio, tiene un area, esquina izquierda de la barra muy sucia. Otro asuntio a mi entender es la animación, muy muy pobre, en nuestra estancia solo dos bailarines y el jefe o maestro de ceremonia. Necesita mejorar esa área, ya que otros hoteles visitados...