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"Everything was excellent - staff, location and accommodation!"

"Staff are amazing & so sweet & helpful "

"With a few exceptions, we were very happy w/ our stay at St. Ermins. The staff was exceptional - the front desk, the restaurant staff, the bellhops, etc. No matter the day, they were helpful and courteous. The hotel does show its age in some respects. Our first room had an annoying noise in the bathroom any time the water ran, whether it was the sink, toilet or shower. The staff was able to move us and were able to upgrade the room when I requested (it was not automatically offered) at an add’l...

"The staff and the property were fantastic! We will definitely stay here again the next time we are in London. "

"This is an outstanding hotel. The facilities are first rate - very modern, up to date, and classy. Great bed, linen and bathroom. Attention to detail in cleanliness and quality of the furnishings. Bar and breakfast were both lovely - great quality and selection and served with grace and efficiency. Location is quite convenient. Most outstanding was the attitude of the staff. Consistently and genuinely friendly, respectful, kind and helpful. "

"The best hotel in London. Luxury with the feeling of a family run operation. It’s excellent all round. "

"Clean comfortable hotel in a great quiet location. "

"The staff were outstanding. The location was perfect, right next to the Buckingham Palace. Our doorman, Pascal, was so accommodating and engaging. Highly recommend."

"I am very happy. I chose this hotel for my last night in London. The room was beautiful, clean, and comfortable. The breakfast was amazing in the morning. It was only about a seven minute walk to Victoria station where I was able to get the Gatwick express. "

"Excellent stay. Room was terrific and we loved the location."