"Terrible customer service, especially from Omar at the front desk. For nearly $150 per night, the hotel charges extra for almost everything, including room cleaning and £25 for early check-in. The photos are misleading and do not accurately reflect the property.
After I raised concerns about cleanliness, we had no Wi-Fi for an entire day. The front desk area also had a strong urine-like odor whenever we walked by.
The staff instructed us to leave used towels outside the room, but they were...
"Terrible customer service, especially from Omar at the front desk. For nearly $150 per night, the hotel charges extra for almost everything, including room cleaning and £25 for early check-in. The photos are misleading and do not accurately reflect the property.
After I raised concerns about cleanliness, we had no Wi-Fi for an entire day. The front desk area also had a strong urine-like odor whenever we walked by.
The staff instructed us to leave used towels outside the room, but they were...
KALAVATHI