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"Never going back! 1st room- beds and pillows were damped and smelly. 2nd room- clogged sink, water leaking from ceiling, leftover fruit in the fridge. Hotel staff did not give us any compensation for the inconvenience!!"

".,"

"Todos estuvo excelente, la limpieza, el y"

"It’s an amazing hotel but they reallyyyyy neeeeed work in the Dominican employees and the beach was reallyyyy bad."

"This was a tough family trip. The grounds are way too big to navigate with kids. Impossible to get into restaurants or even have our names taken to wait. Room was not cleaned for a while 24 hours. Towels never replaced, and no sheets on two of the three beds upon arrival. As well as over an hour for check in and losing an entire day at the pool by the time we got our bags."

"The property was well kept with luscious vegetation and the staff were very helpful and supportive."

"Nos encantó la semana que pasamos El hotel está precioso y la Comida muy buena ♥️"

"El personal del hotel muy amable el cuarto donde nos asignaron no Serbia el aire acondicionado sienpre estaba humedo el piso holia a humedo el cuarto avia chinches en la cama cucarachas Salian por la noche la persona que se encargaba de linpiar el cuarto entrants solamente a recoger basura las tuallas sucias y no tendia la cama paga mucho dinero para pasar unas vacaciones bien y Va hacer corajes"

"We loved the property the people were amazing and the property was huge! Definitely worth the stay!"

"Perfect !"

"Todo estuvo excelente 👌 personal sumamente atento y amable , habitacion limpias siempre , comida muy rica en el Mercado apesar de tener acesso privilege en el Mercado me gusto mas la comida mas variedad , bar muy completo , piscinas excelentes. José Miguel nuestro mayordomo siempre atento recomendado 100% sus servicios. Lo único malo que diría seria en el baño el área inodoro muy cerrado el espacio para personas obesas, músculosa o muy altas deberían hacerlo tiempo abierto completo y en...

"I liked all. But it would benefit to have more entertainment for guests"

"It was the best all inclusive resort we have stayed at. Only our second time to Punta Cana but many different all inclusive resorts in Mexico over last 20 years. We stayed in the Excellence Club section which was adult only. They have multiple pools and bars available only for adults but you could also go the other pool areas. Rafael was our butler . He made reservations for dinner in the 2 restaurants where they were needed . He would send daily times restaurants were open and the activities...

"After the hotel responded to my first review and asked me to meet with Guest Services, I gave them another chance. I spoke with Vladimir Sanchez, Maria Teresa, Juana, and two other staff members. They all apologized and promised to make things right, but nothing improved. They promised to redo my son’s 6th birthday after ruining the original celebration. When we returned from an excursion, all they left was a tiny slice of pink cake. No balloons, no decorations, no birthday setup—nothing they...

"Thank you."

"I have never been so disappointed in a trip in my life. I researched this resort over and over. And I expected so much more for the $6000 I spent. 😐 The checkin was hot and horrible even in the family checkin. Welcome drink was not offered. You had to ask for it. Rooms were not ready at 3. Not even 330. They rushed me into booking our restaurant reservations right then. I had 3 rooms w 6 people. And they forced times and restaurants on me for each night. It was nearly impossible to change...