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"We had an incredible time! The staff were amazing, but our butler Raul superseded every expectation imaginable! Staff will go the extra mile to ensure everything goes smoothly, but Raul will run a marathon for the families he supports. "

"Four great nights spent at Serenade! We enjoyed the swim-out room and the pools on the resort, staff was friendly and the food was great! "

"Staff was friendly, rooms were clean. Food was great. Highly recommend "

"If you’re traveling with kids, this resort can be quite challenging due to its enormous size. They do provide caddies to help guests get around, which is helpful. Unfortunately, most of the beaches were closed during our stay, and it was very difficult to find a quiet outdoor space without loud music playing everywhere. The staff’s service seems heavily influenced by tips. If they realize you’re not purchasing any packages or extras, their interest in helping with your needs or ensuring your...

"Food was terrible. I got diarrhea everyday. Not enough water bottles. I’ve been to DR 12 times. Would never stay here again. "

"Great place for families with kids "

"This place was amazingly beautiful! It’s very close to the airport and bávaro adventure park. The beach was incredible! The sand is so powdery soft it feels like flour! The food was really good and so were the alcoholic beverages! My only complaint would be that nothing was on time as I guess they run on “island time.” Also, there hot tub is not actually a hot tub lol which was disappointing because when the clouds covered the sun and there was a breeze it was cold. "

"Loved our swim up room. Room was cleaned daily and always felt clean. Food was just ok, nothing special but we all found something to eat."

"The internet worked on and off half the time, the rooms all smell really musty even after switching rooms 3 separate times and each room all had their own issue. Some had slow drains, one had a toilet that didn’t flush too well, and the other one just had black grime built up near the shower corners. Most of the servers are nice and smile while there’s a couple that just doesn’t look happy. Food was probably the most disappointing part, I wasn’t fond of any of it "

"Es un lugar hermoso! "

"Well kept property, great staff!"

"Si excelente . Personal excelente , limpieza 10/10 . "

"The rooms smelled like mildew and mold upon walking in to our rooms. Bathroom had a leak from the ceiling and shower pressure was very low water was barely coming out. The staff were very helpful. There was entertainment every day. Jerk chicken hut was the best. "

"We’ve been to 5 different all inclusive resorts and this by far has been the best! If you’re looking for a super chill environment with decent food, no kids and a clean beach this is it!"

"This was a great resort with gave us a lot of value for what we paid. For a family of 5, (3 teens 13,13, & 15), my wife and I and the kids had a great time. The staff is top notch with exceptional customer service. They are very hard workers and will meet your needs to help you with a simple request for a drink or helping you find your way. The rooms were very clean and very nice. We even had a little jacuzzi on the back patio. Our concierge was also a great help and helped us figure out...

"It was great until the last day when I believe I had bed bugs and woke up with bites everywhere "

"The rooms were decent and cleaned regularly, which I appreciated. However, there was a lack of consistency with what was restocked daily, which became noticeable during the stay. Room service was quite disappointing. Each time I ordered, the wait was around an hour, and unfortunately, the food often arrived cold. The resort itself felt limited in terms of activities, with most things closing fairly early and not much variety available throughout the day or evening. Dining was another...

"Ocean El Faro is the most amazing property. Amazing service, happy staff. We were in the El Beso and were greeted by Carlos Enrique who was our Guest expeirence Specialist. He was with us on message everytime from booking restaurants to arranging water in the rooms. Kudos to him!"

"Property is beautiful and well groomed. All staff were wonderful. Everthing was very nice."

"Internet bad.staff all great,room clean"