"Hotel is deteriorating and requires a lot maintenance "

"The Guest services manager Carlos and his staff went above and beyond to make our stay absolutely incredible! Every staff member we encountered—from the restaurants to the grounds—were warm, welcoming, and attentive. The rooms were spotless and beautifully maintained, the bars were fully stocked with great selections, and the lush landscaping made the property feel like paradise. A big thank you to the individuals who assisted us and for making our stay so special. Oscar B. Toronto, Canada"