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"A beautiful resort with nice design and a local touch that makes it one of kind. Very big but with many different sections and a good choice of restaurants "

"I did not get an uprade even if i wanted to pay for it and i knew for a fact that the hotel is not full amenities are poor one super small bottle of body lotion for a 4 day stay the pool and beach service staff is scant and the service is terrible the buffet breakfast is very limited and a lot of money for what is offered"

"We had a Junior Suite Double Beachfront with a king bed and full bed. We really liked being able to walk out directly to the beach. The room was spacious enough for a family of 4. We only tried the italian restaurant and were not impressed, but we enjoyed the buffet restaurant (especially for breakfast!). They had vegetarian options every day, though I think they could have offered a couple more options. "

"Excelente Hotel, súper recomendable reservar restaurantes y camas en alberca "

"My sister and I stayed at the resort and we had a great time. We felt safe, staff were very friendly and it was clean. "

"We got the ocean view and on same building as the restaurant that serve breakfast and lunch which was perfect location and by the pool. Room was clean but wish i could if book the suite, all inclusive, first time here and will definitely be back"

"I rarely leave reviews, but I truly wish someone had warned me. Our “welcome gift” turned into a $1,400 upsell just to access parts of the all-inclusive resort. Nowhere was it clearly explained that these amenities required an upgrade. This upgrade was also supposed to include a butler, yet we never met or heard from this person our entire stay. Yes, the property is large and beautiful, but the lack of signage and helpful staff made it frustrating to navigate. We got lost multiple times, and...

"Very bad experience at this hotel. I was honestly ready to leave after the first night. The front desk was not helpful at all and didn’t try to solve anything. Worst customer service I’ve experienced ! it didn’t feel like a Hilton-level hotel at all. The pool area was also disappointing. Umbrellas couldn’t be opened, so there was no shade, and the water was very cold. Overall, a really poor stay. I would not recommend this place. Never."

"If you are looking to stay somewhere a little busy, Sunrise is it. We were there end of March, lots of young people but lots of families too. Ice cream is very good. Restaurant reservations are hard to get. Expect to wait for things like drinks, etc. Sunrise resort is bigger and more crowded than Nizuc. Nizuc is quieter and smaller. There is a decent size pool at Sunrise resort for kids with a few slides. The playroom is the standout attraction. Very clean, lots to do. Also there is...

"Fantastic; I wish they had a swim-up bar"

"Fun as always "

"Clean room, Staff were amazing and nice the whole stay I was there "

" Hotel was old bathroom had mold "

"Me quitaron 3 horas enganchandome en la compra de una promosion de su aplicacion de mas de 120 mil"

"Great for the price overall but the property needs some maintenance"

"The main lobby bar staff was amazing, we loved Gabby! "

"Tolles Hotel, modernes Design, sehr schöne Poolanlagen spez. Rooftop. Cafe und div. Bars hatten den ganzen Tag geöffnet und das Essen/die Getränke waren hervorragend. Am Abend kann man zw. 4 Restaurants auswählen, kleine und feine Speisekarte, tolles Essen und Service. Jeden Tag bietet das Animationsteam unterschiedliche Kurse (z.B. Floating, Yoga, soundhealing, Salsa Tanzkurse), auch das Abendprogramm kann sich sehen lassen. Das Hotel liegt nicht direkt am Strand, ist von einem Golfplatz...

"Todo fue genial, pero tuvimos una experiencia increíble en el bar Moonlight sin duda lo mejor de la noche fue Estefanía. Desde el momento en que llegamos, su energía, atención y buena vibra hicieron toda la diferencia, siempre atenta rápida y con una sonrisa genuina. Si llegan a visitar búsquenla ! "

"Habitación limpia, hotel sin grandes pretensiones. Atención regular "

" Food variety is offered since they have 6 to 7 restaurants inside the hotel. The best options are those who required advance reservations. Just make sure you bring proper footwear if you are going to these restaurants since flip flops or beach wear are not allowed. Your designated butler will be happy to assist you on arrival, especially if you have WhatsApp on your phone, providing you with schedules, restaurant options, and other comforts. For airport to hotel or vice versa transportation,...