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"The best vacation ever and the hotel is 5 star !"

"would recommend and stay here again. 10/10"

"Resort is gorgeous but the food was not the best. We have been at the property for 4 days and we were tired from food on day one. We went to steak and mexican restaurants which were not great either. We feel as we had better Mexican food in the USA. Also, my boyfriend and I got food poisoning. He is still recovering three days later. Even though the food was not great the resort was nice. We enjoyed pools, animals, ocean and nature. We also loved that it is very close to Xcaret. I just wish they...

"The property was clean and kept up nicely. The swim-up bar was nice to have but only in one pool. The staff were friendly and helpful."

"In all my years of vacationing in Cancun I’ve never had this much trouble communicating with staff. It was a problem we heard over and over again no habla"

"Loved it"

"Overall it was a good place to stay. The food was pretty bad with the exception of the seated restaurants they have. It’s a great family resort with adults who still want to enjoy. They had a lot of fun activities within the resort. I will say the credits were useless and they do not offer shuttle service if you book with Expedia. It was nice overall."

"Housekeeping was the best part of the trip, 5 out 5! We were a large party of 11 in 3 rooms, 6 of us got food poisoning, room service didn't deliver what was ordered from the menu including ignoring food allergies that were asked every time we placed an order or sat down in a restaurant. Complained at the front desk and was offered a free bottle of wine to make things better. When checking in we were not told that we needed to make reservations at the restaurants or our only options were room...

"Excellent resort. Planning to return soon"

"Stayed at Sunrise and Grand, both have excellent and courteous staff. Lots of amenities that you can spend several days in the resort without getting bored. Excellent Food quality. Only thing that turned me off is the cleanliness, we checked in and the counters and tables look un-sanitized, there are glass ring marks and some parts are sticky that I have to clean it again. We have a big group and everyone of us noticed that Checking in took too long compared to other hotels considering they are...

"Temptation never disappoints!"

"got stuff stolen from my room other than that not bad"

"We were scheduled to check in at 3 PM, but the staff were so slow that we had to wait 30 minutes at the reception. Conversely, although check-out was at 12 PM, they rushed us into our room at 11 AM. The food was delicious and the pool was nice. However, the water in the overwater villas was dirty and covered in a lot of algae, so you can't swim directly into the sea from your room."

"Family friendly, kids really enjoyed the vacation."

"The room cleanliness was not up to par, the TV in the room was not working. We had called maintenance to fix the tv and it was still not fixed for our whole stay. There was a cockroach at the omelet station on the customer side. The elevators were dirty. The hallways in our building were broken and hazardous to walk/trip on. There were broken tiles in the Caribeno pool and the lazy river at the water park. The water in the lazy river was dirty and murky looking. Only two out of three water...

"I got this stay for my mom as a Mother’s Day gift we really enjoyed this stay. The staff were so friendly and helpful they had multiple pools and the view was such an amazing experience"

"今回、新婚旅行で夫婦で宿泊させていただきましたがこれほどにホスピタリティ溢れるホテルは初めてで大満足でした。また、私たちは日本人でホテルに日本人コンシェルジュのワカワダ・ユキさんがいらっしゃったことも本当に心強く、ホテルを満喫できた理由の一つです。本当に親身に対応してくださいました。また必ず夫婦で宿泊に来ようと思います！"

"Incredible experience. Best resort in Los Cabos hands down. 5 Stars all around (Staff,food/drinks, and entertainment). We felt very safe during our stay. Jonatan helped us check in very smoothly"

"Start from the reservation all inclusive and the check in was nothing inclusive I pay everything there which is all the food and drink there I called Expedia they said my reservation is front ocean room and all inclusive that’s my price but the hotel said nothing inclusive and it’s not ocean room I checked in after 3 pm with the people is so rude to me Never reserve with Expedia any more I pay in this trip more the $2500 And I wasn’t happy at all"

"Great staff and service"