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"Poor customer service. Food is terrible. "

"Excelente "

"Pros: The way the reception team greeted and received us is fantastic. Hotel staff and their Service is very good. Stay was pleasant, properly is cleanly maintained. Cons: There is no elevator from parking to lobby. Each time you and your family pull out the car, it’s punishment for all to climb narrow stairs from parking. UG parking was smoke filled and not properly ventilated, airiated. Restaurant service was pathetic and taste was not up to the mark"

"Gran lugar "

"We booked for 4 nights and 5 days but our flight through Expedia got delayed. We ended up staying only 3 nights and 4 days but we are requesting our money back for the 1st night that we missed. Both Expedia and Riu Santa Fe have horrible customer service but our stay was good. We need to be reimbursed for our first night."

"I didn’t use the gym"

"Amazing stay! The resort exceeded our expectations in every way. The staff were incredibly friendly and the atmosphere was relaxing from the moment we arrived.” “One of the best all-inclusive experiences we’ve had. Everything was well organized and the service was outstanding.” Food & Drinks “The food was excellent with a huge variety of options. Every restaurant had fresh, flavorful dishes.” “Great selection of restaurants and bars. The cocktails were fantastic and always served with a...

"Moon place has our heart "

"A truly amazing experience, will definitely be coming back. There is just so much to do everyday and the staff and people were amazing, the mercado buffet was our favorite area to eat i."

"Na"

"Fácil y seguro, habitación con vista al mar"

"Le faltaban sillas cerca del bar en la alberca"

"Every was lovely and great customer service down to the transportation "

"Our room and room location were awesome, overlooking the interior waterway. Property is absolutely beautiful. Wildlife everywhere, lots to explore, loaded with pools and activities, and the beach area was breathtaking. My son had a wedding there and you couldnt dream of a prettier backdrop. Just a few (minor) complaints that keep it from being a 5 star resort, in my opinion. 1) the room fridge was not adequate for cold drinks... beer, sodas, water. It just never seemed to get anything cold. 2)...

"I did not use the parking and the gym was kind of small."

"We had an amazing stay, the staff and the rooftop amenities with the pool great restaurant and the beautiful sunset made for an incredible vacation. "

"We stayed at this all inclusive resort and I have to say that this resort was clean and very well maintained by the staff. What lacked was the food quality. We had high expectations our first night going into their Mexican restaurant because we were in Mexico, the food was terrible. The tortillas were stale, the avocado placed on top of the tacos had a brown layer due to it sitting out too long. The birria was over cooked and chewy. The buffet that they have available for breakfast and lunch was...

"The food was great, best of any all inclusive resorts that we’ve been to. The rooms were clean. Entertainment each night was engaging. More wind on this side of Cabo. No complaints at all about the hotel. "

"The hotel was excellent! Great customer service, excellent amenities! It was so clean and had amazing food and fun! We had a fabulous time! The beach on front of the hotel was white sand and beautiful water! We had a great time!"

"Super awesome customer service. Foods are great and best place to stay with family with kids"