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"The overall experience was excellent."

"Rooms are very spacious. Mostly stone and granite. No nasty carpet. We really liked the large shower. The room was well stocked with drinks and snacks. The activity team was very good. They are friendly and energetic. There are so many activities to enjoy. Note there is a lot of the sargassum seaweed which prevented turquoise waters but much of the Yucatán peninsula has this issue. Beach still usable. Bring nice clothes for dinner as a dress code applies. We enjoyed the Asian, Indian, Spanish...

"El hotel es nuevo las habitaciones y sus restaurantes están muy bien solo que el área de la alberca están muy pequeñas y el mar mucho sargazo"

"Muy buena atencion la comida exelente"

"it was a beautiful experience and the perfect place to stay at."

"The property was very nice. Very clean, food was good. My only issue was all activities were at other locations. We had to shuttle to other properties for daily events which meant, if you choose to participate, you had to stay for the entire event which could last up to five hours"

"Came here for my honeymoon. Property is well maintained and clean! Staff is extremely helpful and kind. Can’t wait to go back. There is so much to do and being in a clean environment just makes it 10x better. 😍"

"I like this hotel because has a quiet family atmosphere. But being a first time in this hotel I feel it needs more organization I didn’t like they couldn’t fine my reservation and make me pay a difference when I thought I had already paid everything"

"AVA is a wonderful resort with attentive, proactive staff and delicious food. A special shout-out to the team at Veranda, the Italian restaurant—Adriam and Enrique are incredibly competent and attentive."

"wonderful property"

"."

"El personal promete cosas para vender y no cumple"

"Los meseros en el restaurant buffet, de muy mal humor Una sola vevida nos ofrecieron El segundo dia llege a cenar con mis hijos y no me ofrecieron ni agua que por que ya faltaban 15 min para cerrar"

"Staff was nice and helpful and the resort was gorgeous. Be sure to check the times/days certain restaurants are open and book reservations."

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"