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"Everything about our stay was wonderful, with one disappointing exception on our last day when we requested transportation to the airport. Estrella from the reservations office was rude and dismissive when she informed us that the shuttle transportation had to be scheduled at least 24 hours in advance. I explained that I wasn’t aware of this requirement and didn’t recall being informed. She then pulled up a document I had signed and stated, in a condescending tone, that I had been informed and...

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"Riu Ventura Cancun is exceptional in every aspect! Muchly recommended!"

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"Simplemente perfecto!!!"

"They can do so much better honestly. First vacation I couldn’t wait to go back home. No entertainment, the place is falling apart, pool is so so dirty I mean dirty, food is always the same EVERYDAY. Staff were super nice and I loved the coffee shop. I will never be going back here though. Me or the 3 other families that came with me."

"The staff are very familiar with us"

"The Spa is nice and clean,wife enjoyed her massage,rooms property is clean food great the only down fall is the resort wants you to join there membership and recieve good room rates and amenities and will not stop till you say yes. We were departing waiting on cab and was still asked about membership. All wrists bands are different colors,grey blue black are members all other colors will be asked to join. Enjoy your stay food great beware of sales."

"We absolutely were blown away by the property and the staff was the best! Our best vacation ever! The ceviche was absolutely on point!"

"toilets flush very poorly. Building shows many signs of aging. Bad smell constantly in the lobby. Food mediocre to okay at best."