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"Staff were incredible! Especially Carlos and Fausto."

"We had booked this trip for my sons birthday party . We booked three ocean view suites . I called a month in advance to confirm that we wouldn’t get a room that wasn’t ocean view or partial ocean view because I read some reviews of similar bad experience or false advertising false ocean views . Upon entering our rooms, we were met with a roof view on the second floor. We didn’t unpack and went straight to the front desk and stated our complaint I had told him that I had paid for three ocean...

"The staff was very helpful and friendly. The rooms were always cleaned. Everything was top notch!"

"It was all fantastic."

"Good place to stay"

"The staff are very familiar with us"

"Very disappointing experience. We travelled as a group of 12 and unfortunately experienced the same problems throughout our stay. The resort did not reflect the standard presented online. Rooms and communal areas were poorly cleaned and dated, maintenance and painting works were taking place, and the beach was practically unusable due to the overwhelming sargassum/sewage-like smell. Pool conditions were concerning, with missing tiles and rough surfaces; one member of our group cut her elbow....

"Beautiful. Best vacation ever"