"Please consider this hotel as a best option in cancun."

"The property was excellent, especially the food. Each restaurant offered high-quality dishes, and what truly stood out was the consistently friendly staff. They were always attentive, smiling, and respectful to every guest. Enrique, the lead supervisor for all four dining restaurants, was outstanding. Regardless of how busy it got, Enrique greeted everyone with a smile and ensured everyone felt welcome. For us, this level of service was exceptional. Enrique deserves recognition for the...

"Muy bonito si lo recomiendo."

"We request king size they want to give to us two bed we told them that we want what we requested and they give us attitude and they not give any information where is all areas to go like swimming pools also when we get to the room there wasn’t towels and patio door lock not working I try to call front desk not answer phone have buttons where said front desk box boy none of them work I have to call operator to communicate to them but they don’t explain"

"Very clean room , great variety of food"

"Nice stay, good service, food was okay."

"Great oceanfront views. Room clean, breakfast was a hit, swim up bar was great"

"Todo el primer nivel, si que vale la pena!"

"The hotel was amazing. A lot to do for every member of the family. Lots of pools so if you are going for several days there are different places to enjoy. Food was great as well. Staff was amazing everywhere except in the AVA KIDS area, staff there was not helpful and very disrespectful otherwise I loved the hotel"

"Clean rooms"

"The service from the staff was extremely courteous. They went out of their way to give you a good experience."

"When is your time to check out? Staff is very rude."

"We had a really great stay. The hotel staff was very friendly and welcoming from the start, which made the whole experience even better. The resort was also very clean, and we noticed the maid service came twice a day. It was also nice to see that the pool and grounds were cleaned daily. The staff and butlers were very attentive, and we never had to wait long for food or drinks. The drinks were made with premium liquors, and the food was delicious with a lot of variety. Even my picky kids were...

"From the moment we arrived at the property, we were treated exceptionally well. We were welcomed with a refreshing drink and cool towel before being driven to our bungalow, which immediately set the tone for an incredible stay. The bungalow itself was absolutely amazing—spacious, beautifully designed, and full of luxurious touches. The glass floors overlooking the beach below were such a unique and stunning feature. Having our own personal pool, a full refrigerator, and outstanding service made...

"Yo tuve una pésima experiencia ya que por compras en EXPEDIA la estadía un error el Cual no me resolvieron la reservación estaba 4 personas y solo la Confirmaron para dos y no quisieron hacerse responsables y me tocó pagar por Los niños n el hotel adicional a eso perdimos Todo el Día y me tuvieron en recepción 3 Horas por nada fue fatal l experiencia en general"

"The property is absolutely beautiful, well-maintained, and has something for everyone. Our kids had the best time at the water park and enjoyed all the fun activities throughout the resort. The views were breathtaking, and every day felt like paradise. The food was outstanding, with so many delicious options to choose from. As an all-inclusive resort, everything exceeded our expectations, and we truly loved the variety and quality. 10/10"

"Beware the food."

"Hotel look like is under renovation not good selection of food , we stay one night and decide to change for another hotel"

"My friends and I had a great time. The buffet was good enough to eat everyday if you had to and with access to the other sister hotels there’s always someplace to be. The staff are very helpful and friendly and I would definitely come back in the future."

"Great location And helpful staff."