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"The beach was unusable and the food was very bland. Pina coladas were the only thing we can rate excellent. We have vacationed in Cancun many times and are well aware of the Seagassum issue, however every resort we have stayed in works to remove it daily and our stays have been fantastic. This resort just gave up. There was an excavator on the beach and the rotting seaweed smell hits you as soon as you get to the resort. This was the first time we brought our young kids and my youngest...

"Excelente"

"They receive you with a glass of champagne and the staff members were super attentive to all guests. The only down side was one of restaurants gave us a cold dinner because they said it we were the last party that were serving that night other then that everything was fantastic."

"Excellent all around. Perhaps needs more activities for the night life."

"The staff was pretty good and the pool area was great!"

"Loved it.! Will visit again"

"El olor del sargazo, espantoso, no podías salir al exterior de la habitacion"

"Way into the hotel is too long"

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"