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"We had an incredible time! The staff were amazing, but our butler Raul superseded every expectation imaginable! Staff will go the extra mile to ensure everything goes smoothly, but Raul will run a marathon for the families he supports. "

"some staff was very rude "

"The grounds of the resort and amenities/restaurants were very nice. The staff could have been a bit more friendly. The housekeeping of the rooms was not the best. We had to call several times to get things like the sofa bed to be made or to get towels to the room. The beach itself if beautiful but it is not that relaxing as there are a lot of party and excursion boats lined along the shore. At one point the water shut off for the entire resort for about an hour. I’m not sure I’ve ever had that...

"Excellent for kids"

"Overall the hotel is very good. My kids enjoy the pool, but it’s impossible to get a seat during peak hours. People tend to claim the seats earlier in the day, leaving none free for others to enjoy when they are there. We figured out toward the end of our trip to come out to the pool later in the afternoon, as it’s a little more quiet and more free seats come available that time."

"Perfect vacation for the entire family. Staff were very attentive and pleasant. The grounds were well maintained. Common areas such as rest rooms, dinning areas, and pools were also kept in top shape. "

"The many pools are excellent, with the swim-up wet bar being the premier place to be as long as you are early enough to claim a lounge chair. The staff are all extremely friendly and will remember guests to offer friendly banter and know what you are planning on ordering. The ac in the rooms was top notch, where I had to turn it off for a bit because I was getting too cold. If you have the option to upgrade to a swim out poolside room I would suggest it."

"The French restaurant was very good. The Italian restaurant and Steakhouse restaurant were bad."

"Lo mejor de lo mejor "

"The property overall seemed clean, our room was cleaned daily. The shower did have some moldy spots. There was an electrical outlet that was hanging out of the wall. The food was starting to taste like plastic towards the middle of the week. The buffet selection was the same every day. It would have been nice to have food carts or lunch grab and go spots around the pool so you didn’t have to go into the buffet for lunch. Drinks were plentiful and they never ran out of anything. People saving...

"Clean rooms, staff was excellent...Definitely coming back"

"excellent"

"Our room and bathroom had a moldy smell. The bathroom was old and moldy and the ventilation didn't work. "

"This was my first time going on vacation and never leaving the resort, and it exceeded my expectations. Everything about the property is 10/10. I especially want to mention the amazing staff because they are incredibly friendly, helpful, and went out of their way to ensure my stay was enjoyable. I also loved that the entertainment team put on great shows every night. I will most definitely be returning to this property in the future. I almost didn’t check out 😂 Let this be your sign to book...

"This was a great resort with gave us a lot of value for what we paid. For a family of 5, (3 teens 13,13, & 15), my wife and I and the kids had a great time. The staff is top notch with exceptional customer service. They are very hard workers and will meet your needs to help you with a simple request for a drink or helping you find your way. The rooms were very clean and very nice. We even had a little jacuzzi on the back patio. Our concierge was also a great help and helped us figure out...

"La habitación linda, amplia y cómoda. Las instalaciones en general bonitas, las piscinas muy limpias y el parque de aguas muy divertido, pero las gradas para subir a los toboganes estaban “babosas”, super resbalosas, eso nos dio demasiado asco. La comida aceptable, el pollo del RFC muy delicioso, el restaurante Steack House riquisimo. No recomendamos el mexicano, tuvimos que esperar 1 hra para q nos sirvieran una orden de tacos para nada ricos. Lo peor de nuestro hospedaje fue la atención, el...

"The rooms were decent and cleaned regularly, which I appreciated. However, there was a lack of consistency with what was restocked daily, which became noticeable during the stay. Room service was quite disappointing. Each time I ordered, the wait was around an hour, and unfortunately, the food often arrived cold. The resort itself felt limited in terms of activities, with most things closing fairly early and not much variety available throughout the day or evening. Dining was another...

"Recomendado 💯 el hotel para la familia 10/10, la actividades que nos recomendaron las pudimos hacer con mi hijo de 5 hasta mis papas de 65 años. Quiero mencionar que la persona cargo de nosotros fue Hector matos en todo momento fue un amor, muy profesional y las recomendaciones que nos sugeria realmente siempre edtuvieron bien, busco la forma de ayudarnos en todo muy agradecida con el y con todo el perdonal que nos atendio "

"This property was very beautiful, the down fall was so many things didn’t work in the room. Asked to have fixed by day 8out of 10 they asked to move us. "

"Room was outdated. The resort itself was very nice. I did find a cockroach in our bathroom. Staff was very indifferent when there was a 4am fire alarm. Not one staff member gave direction initiated any kind of leadership. We had to ask if it was ok to go back to our room and we were given a very snarky “ of course, there is no fire”."