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"Renovations. They don’t specify before booking. WiFi was also not working for my room."

"Very nice hotel, while on travel. Quiet location with no nearby nightclubs or booming music, no airplane noise, room was clean, shower was hot with nice flowing shower head and liquid soap/shampoo. Bed/pillows were comfortable. Light blocking curtains do not close all the way but didn't seem to be an issue. Has a nice kitchenette with microwave, full sized refrig, dishwasher, two burner stove, a few dishes and what appeared to be provided DW tablets and liquid dish soap, closet has wood hangers...

"The main hallway on the first floor smelled terrible. I don’t know if it was the carpet or what. It was very strong and smelled like urine but it was too strong and too big of an area that smelled to actually be urine. There was a small trash can collecting a leak. Maybe the source of the smell? Our room was clean and no problems with our room."

"Location was great"

"Great stay for families, wouldn’t hesitate to stay again, so convenient to the Richmond airport."

"Great place"

"I actually love this spot for the most part. However, the space is shared. And guess which some appear to be permanent residents. I noted this from faces from one stay to the next. It appears some guests weren't happy with things going on in general. Because I overheard teo parties talking openly about residents. Which is true people smoking is one thing.However loitering in front makes the establishment appear tacky and ghetto. It gives cheap prices nice amenities people can easily stay. I...

"Perfect stay"

"We first arrived on Thursday July 2nd. There was o hit water, the sink didn’t drained properly and the toilet was clogged. Breakfast was served near the lobby with no AC. It was under repair. Manager was rude and didn’t change our room until Monday July 6th. We left very unsatisfied and disappointed."

"Breakfast"

"The cook at breakfast was Excellent! Great service"

"The woman and man at the front desk were really nice but i felt like the room could have cleaned a little bit more the floors appeared to still be a bit dirty "

"The rooms & bathroom were larger than some of the newer hotels. The rooms & bedding looked clean & smelled clean. The bed & pillows were comfortable. Having a small refrigerator & microwave was nice. The rooms looked like they were recently renovated. It was easy to get to and from I 95. The breakfast was above average. The only negative was the hotel restaurant. We wanted to eat there, it took 20 minutes for the waiter to take our order, while waiting we saw him outside talking to...

"I appreciated the friendly staff and the cleanliness of the property."

"Toilet seat was very loose Sofa was facing the bed and TV was on side wall couldn’t view from bed and had to move sofa to watch. No tv guide for channels. Rebuilding rooms snd blame was on construction crew and Xfinity. Room wasn’t cleaned, trash not picked up no clean towels. We were told the next day you have to request a clean room, and towels a day in advance. We weren’t told till the next day. Not a Hilton standard of hotel."

"The staff was very accommodating. We had a small issue with our room. I called and they moved us to a nicer room. The next day, the front desk sent me a fruit and cheese plate. The indoor patio restaurant and the indoor roof top pool were hits with our family. We will definitely use the Omni next time we are in Richmond and will look for this chain in our travels."

"We didn’t realize we would have to pay for parking. I would think Expedia would have let us know that. We even had to come with 2 cars. Then the workout room’s temperature was 88 and could not be changed. The clerk from the front desk really tried but it wouldn’t change. Both of the treadmills didn’t work at all. Our bathroom wasn’t very clean. Something had sprayed on the door and the floor was dirty. At breakfast there were no plates , no orange juice and no cream cheese. It was very...