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Aloft Richmond West Short Pump

3.0 star property
Hotel with free parking, near Short Pump Town Center

Choose dates to view prices

Photo gallery for Aloft Richmond West Short Pump

Pub
Pub
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Reception
Exterior
In the heart of Richmond's business district, Aloft Richmond West Short Pump offers a warm and inviting atmosphere with a fireplace in the lobby. Guests can enjoy refuel by Aloft for breakfast, lunch, or dinner and take advantage of on-site dry cleaning/laundry services. The hotel’s shopping mall is perfect for retail therapy while free self parking makes coming and going easy.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Housekeeping
  • Gym
The current price is SAR 426
SAR 495 total
includes taxes & fees
2 Oct - 3 Oct

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

aloft, Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(35 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About the neighborhood

Located in Richmond, Aloft Richmond West Short Pump is in the business district. Travelers who have shopping on the agenda can visit Short Pump Town Center and Broad Street. Looking to enjoy an event or a game while in town? See what's going on at Richmond Raceway, or consider a night out at Allianz Amphitheater at Riverfront.
Visit our Richmond travel guideOpens in a new window
Map
3939 Duckling Drive, Richmond, VA, 23060

What's nearby

  • Short Pump Town Center - 2 min drive - 1.8 km
  • Henrico Doctors' Hospital - 8 min drive - 9.2 km
  • University of Richmond - 11 min drive - 12.2 km
  • Lewis Ginter Botanical Garden - 13 min drive - 14.8 km
  • Virginia Commonwealth University - 16 min drive - 21.2 km

Getting around

  • Richmond Staples Mill Road Station - 16 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Chick-fil-A - ‬20 min walk
  • ‪Cook Out - ‬18 min walk
  • ‪Ford’s Garage - ‬4 min walk
  • ‪Jersey Mike's Subs - ‬16 min walk

About this property

Aloft Richmond West Short Pump

Hotel near Short Pump Town Center
You can look forward to a shopping mall on site, a coffee shop/cafe, and dry cleaning/laundry services at Aloft Richmond West Short Pump. The on-site restaurant, refuel by Aloft, offers breakfast, lunch, and dinner. In addition to a fireplace in the lobby and a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • Breakfast (surcharge), express check-out, and a TV in the lobby
  • Concierge services, a front-desk safe, and 1 meeting room
  • Guest reviews speak highly of the helpful staff
Room features
All 135 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with hair dryers
  • 42-inch LCD TVs with cable channels
  • Recycling, refrigerators, and coffee/tea makers

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 4:00 AM to 1:00 PM for a fee: USD 5 to 15 for adults and USD 5 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • refuel by Aloft
  • w xyz bar

Things to do

  • Billiards/pool table
  • Health club
  • Shopping mall
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 564 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 5 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Bar/lounge
  • Dining venue(s)
The following facilities are closed on Monday and Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 5 to 15 for adults, and USD 5 to 15 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

aloft Richmond
aloft Richmond West Glen Allen
aloft Richmond West Hotel
aloft Richmond West Hotel Glen Allen
aloft West Richmond
Richmond aloft

Frequently asked questions

Is Aloft Richmond West Short Pump pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Aloft Richmond West Short Pump?

Self parking is free at this property.

What time is check-in at Aloft Richmond West Short Pump?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Aloft Richmond West Short Pump?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Aloft Richmond West Short Pump located?

Situated in the business district, this hotel is 1.5 mi (2.4 km) from Short Pump Town Center and 2.7 mi (4.4 km) from Elk's Lodge. Sheltering Arms Institute and Virginia Hospital & Health are also within 6 mi (10 km).

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Aloft Richmond West Short Pump Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 480 out of 1001 reviews
Rating 8 - Good. 269 out of 1001 reviews
Rating 6 - Okay. 119 out of 1001 reviews
Rating 4 - Poor. 76 out of 1001 reviews
Rating 2 - Terrible. 57 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 1 night in Aug 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 2 nights in Aug 2025

10/10 Excellent

Chaz

Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Jun 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff were friendly and attentive. Was looking for more in the room (microwave). But overall nice for a one night stay
Stayed 1 night in Jul 2025

8/10 Good

Mal

Disliked: Cleanliness, amenities
The person that checked me in was very nice and pleasant.
Stayed 1 night in Jun 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new renovated rooms look amazing
Stayed 1 night in Jun 2025

6/10 Okay

Deonte

Out of date style. Loud Latin night club music in the lobby. You have to pay for breakfast….. 2 bucks for an apple. Rust in showers and chipped paint on ceiling walls outside the showers. The only positive thing was the cleaning staff were friendly and helpful.
Stayed 2 nights in Aug 2025

4/10 Poor

Danay

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel under renovation no breakfast water shut off after 12am-4am
Stayed 4 nights in Aug 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was excellent
Stayed 1 night in May 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel option in a very walkable area with several restaurants close by. Driving distance to local stores. Very quiet neighborhood at night although the hotel itself is not so quiet. You can hear everyone in the hallways and adjoining rooms. Plenty of free covered parking.
Stayed 1 night in May 2025

6/10 Okay

Vaijanath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found that water will be shut off at mid night due to maintenance on the day of check-in. If it was scheduled maintenance why I was not informed immediately after booking ticket.
Stayed 1 night in Aug 2025

10/10 Excellent

Nakia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ZANE WAS AMAZING! I'd stay again just to experience the level of customer service that she provided.
Stayed 1 night in Apr 2025

8/10 Good

Aubrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the surrounding area.
Stayed 1 night in Mar 2025

6/10 Okay

jay

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The rooms were renovated since my last stay. However, I did not appreciate the lack of customer service of the evening front desk attendant. I was locked out of my room for 45 minutes on 2 of my 3 nights stay and was told that it was because the card was left in my wallet although I never put the card in my wallet. Maintenance finally called to fix the lock and advised that the battery died in the card reader. I love the area but I will never stay there again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Roksolana

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I thoroughly enjoyed my stay; however, I would like to note that the air conditioning in the building was not operational, which resulted in an uncomfortable heat. Additionally, the elevator service was quite slow. Despite these issues, I found my experience to be very positive and I look forward to returning in the future. Thank you.
Stayed 1 night in Jul 2025

10/10 Excellent

Nikaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second stay that I’ve had here and I’ve once again enjoyed my stay. It was quiet, the staff were nice, I will definitely book again!
Stayed 2 nights in Feb 2025

8/10 Good

Adriane

Disliked: Amenities, property conditions & facilities
Under construction, no air in hallways or lobby and the elevators didn’t work.
Stayed 2 nights in Jul 2025

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under renovation yet no disclosure but charged full rates. Imagine my surprise upon arrival. Waited at check-in for staff to finally show up from who knows where. Look elsewhere for accommodations. The brand should do better.
Stayed 1 night in Jun 2025

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to hotel in a great location!
Stayed 1 night in Oct 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Very fun vibe, easy parking and close to everything. Restaurants and shopping all right there. Also, a bar and games if you just want to hang out at the hotel. Would stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Armand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cool styling, pool table in lobby
Stayed 1 night in Feb 2025

4/10 Poor

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised at how loud the room was and how much hallway/exterior noise could be heard in my room.
Stayed 1 night in May 2025

10/10 Excellent

Gale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel!

Wonderful hotel! Highly recommend
Stayed 1 night in Oct 2024

8/10 Good

Kenya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Great location everything is in walking distance to all the restaurants.
Stayed 1 night in Sep 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel great location
Stayed 1 night in Oct 2023