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"My family of four stayed at La Nueva for four nights. The staff was extremely hospitable in all aspects. Their concierge, Jimmy, coordinated with me weeks in advance and helped to plan great trips to Sa Pa, Ninh Binh and our eventual departure to Hue. He also helped to arrange a private driver and cruise to a much less crowded section of Ha Long. It all worked out perfectly. I really can't say enough about La Nueva's staff. The hotel served as a comfortable home base for seeing the northern part of Vietnam."

"This was a very clean and comfortable property. We felt very safe coming and going. They treated us great. We were able to leave our bags there before check-in and after checkout. The breakfast is available until 9:00am, and they offered that to us when we arrived even though we were not going to be checking in until later that day. The staff were very helpful and friendly."