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" This hotel feels like home. The staff were so accommodating and made us feel incredibly welcome. Our family of 5 spent 3 nights here. The rooms were superb and the effort the Lotus Boutique team went to for my husband’s birthday on the day we arrived was so special. We would like to make a special mention to Anna and Mia who all left a special impression on us. All the staff were so warm and friendly .We hope to come back and stay at this beautiful hotel again."

"Great property "

"Staff are nice and friendly"

"I had an incredible stay at the InterContinental Hanoi. The hotel is stunning, the food is top-notch, and the service is on another level. What really stood out was how the staff went above and beyond when my luggage did not arrive the night before our departure. They met me at the airport, handled everything with calm professionalism, and made sure i was taken care of until the issue was resolved. Truly world-class service. Every part of my stay — from the beautiful room to the amazing dining and attentive staff — was exceptional. I can’t recommend it enough!"

"Perfect hotel stay, lovely staff and felt so comfortable and welcomed the entire time. Would highly recommend and will certainly come back. "

"The location was perfect to walk anywhere in Old Quarter and next to the lake. The breakfast was exceptional and had great variety...the french toast was amazing. The staff went out of their way to make us feel welcomed and they are highly professional and happy. The room was spacious and had the best amenities. We would stay here again."

"Beautiful hotel, excellent staff, service and food. Roof top bar and pool were great. "

"The service was friendly and excellent. The bed was firm and comfortable. We had a balcony room and enjoyed the view of the street below. Please note that there are several steps up from the street to the lobby. "

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction. "