البحث عن فنادق في بونتا سام من SAR 417

"The resort was nice. The food and pool service were poor for this high standard resort."

"Perfect place to stay and enjoy every aspect of the stay"

"My wife and I had an amazing stay at Beloved Playa Mujeres! From the moment we arrived until the day we left, the service was absolutely outstanding. Every staff member we encountered was friendly, attentive, and genuinely made us feel welcome. We stayed in a beautiful swim-out suite, which was the perfect place to relax. The food exceeded our expectations with plenty of delicious options at every meal. A special thank you to Alex for taking such great care of us with beach service. He was...

"Pros: Great food! CONS: We had dust and crumbs when we checked in. The staff was slow to responding for room requests like getting the crumbs cleaned, getting towels, slippers and replenishment of the mini bar. We had issues with the door lock and a water leak, which took away time from our vacation as the staff needed access to the room. The staff was also slow to respond to the issues and it took multiple attempts to get someone to check and resolve the issues. It took contacting the...

"Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai."

"Beautiful property. Did not feel crowded ever. Fun staff everywhere. Meals were great, not excellent. Bars were good not great, warm beer occasionally. No drink menu to choose fun drinks from. Did not care for push to take meeting like a timeshare Overall review - just below excellent."

"I had 2 ocean view suites.. both had so many ants... for the whole week.. the shower water was sometimes cold...also room service would not check and refull the fridges and all.. they would ask us to check. ..the restaurant food was ok not the best.. many servers had a bad attitude...and i did experience some discrimination..which was very surprising to me..I was disappointed. However, the excellence resort that I lived in twice before was very very nice. I would not compare these 2 resorts in...

"I enjoyed the all inclusive activities. The food was delicious. I didn't have any issues. Everyone was very friendly and polite."

"We really enjoyed our stay here. Highly recommend this place and the entire chain. Would love to go back."

"Top quality food and hotel"

"Excellent service, food was great, facilities were beautiful. There was some sargassum but it’s the season. Will definitely come back!"

"The only restaurant that has good food was the Chinese restaurant and the waiter Gerardo is amazing he is the best, also Francisco the butler he’s really helpful and has great customer service. The pool attendant Marco doesn’t like to help the non-member guests. He is rude and only pay attention to the members so he can receive tips from them, he didn’t let me get any chair and didn’t want to open the umbrella he even gave popsicles to the other guest and even bother to ask the non-member...

"WOW! Did not expect such a beautiful stay as the one we had. My group had 2 rooms and they were both suites- ABSOLUTELY BEAUTIFUL. It was like a small apartment fully equipped with a washer and dryer! My parents absolutely loved this place. The entire staff was so pleasant especially the person who checked us in unfortunately I did for get his name. Very pleasant stay, we are so happy."

"I thought they promised more in their Expedia ad than was delivered: no airport pickup / round trip, no restaurant, bar. Poorly designed signage and I was in a taxi. The property was clean despite a couple of nights of storms. The room was clean and comfortable in spite of the high ass humidity."

"Todo excelente!!!"

"Clean room, great staff, awesmoe time."

"I was very disappointed with my stay at this hotel. The room had a strong unpleasant smell from the moment we arrived, making it uncomfortable throughout our stay. The staff were not very friendly or welcoming, and it often felt like guests were an inconvenience rather than valued customers. For an all-inclusive resort, access to many amenities and services was limited, especially before the official check-in time. We arrived early expecting to enjoy some of the benefits of an all-inclusive...

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