"I recently stayed at SLS Playa Mujeres and unfortunately left very disappointed overall. For a property marketed as a five-star luxury resort, too many details were missed, and in hospitality, the small details are what separate a true luxury experience from an average one.
One of my biggest frustrations was not being informed upfront about the “elite” upgrade package option. Whether intentional or not, it created the feeling that there was always another tier you were expected to pay for in...
"I recently stayed at SLS Playa Mujeres and unfortunately left very disappointed overall. For a property marketed as a five-star luxury resort, too many details were missed, and in hospitality, the small details are what separate a true luxury experience from an average one.
One of my biggest frustrations was not being informed upfront about the “elite” upgrade package option. Whether intentional or not, it created the feeling that there was always another tier you were expected to pay for in...
Mohamed