"My family and I love to stay here! Definitely our favorite hotel."

"The room was incredibly small. My husband and our very small suitcase went in, and I couldn’t fit! My knees hit the bathroom door, sitting on the side of the bed. Not exaggerating! We had very cold air blowing on our faces. The air couldn’t be turned down, so we turned the heat up! Very uncomfortable. Yes, there were many options on the TV, however, you have to use YOUR ID and passwords to access them. So, basically, two stations. We thought the atmosphere would be more unique, rather than the...

"We paid a little extra for a view of the Chrysler Building. Unfortunately, this meant a room just steps away from the elevator, which made sounds throughout the night and early morning. We reported a rattling noise with the pipes in the bathroom (something else that interrupted sleep). The staff let us know that someone would look into it but the issue was not resolved during our stay. There was no Internet access for several days. I doubt there's anything the hotel could have done but the...

"We loved our stay at Citizen M Times Square. We arrived early and the front desk clerk Kevin warmly greeted us and helped to stow our bags until our room was ready. He couldn't have been more helpful. We were able to check in several hours early and the rooms were clean, modern and well appointed. Kevin had also left a card and snacks in our room since it was our first time staying at this location. What a nice touch! The beds were comfortable and we enjoyed a quiet and restful night after a...

"They were very helpful and responsive. Perfect place for families and great location"

"Clean, basic hotel for sleeping. Nice lobby and free good mowing coffee in the bar. Check-in staff seemed distracted by their phones and weren’t paying full attention as I checked in. Later staff were better and more friendly and attentive."