Find all hotels by Fairmont in Upper West Side, NY

"The check-in was horrible. We are a family of 6 with 3 kids and we had to wait for 1 hour in the lobby to get checked in. We were told to sit and wait that someone will come get us. We were sitting and waiting; freezing ( the lobby is so cold) and no one communicated with us. After 1:15 minutes of sitting, I went to the front desk to check the status and the young lady said "oh your room is ready! sorry " while we all were sitting in front of the lobby with restless 2 years old kid. Horrible! once we went to our room, it was great room and perfect location! "

"We loved our stay here. Staff was extremely helpfull, polite and answered all of our questions. Even held our bags after check out while we waited for our departing flight. We will definately stay here again"

"The staff were particularly courteous and helpful. They gave us an upgrade to a large and comfortable room. Great value! We will certainly come again."

"After a nightmare experience coming down to this venue while the room was rather small it provide calm environment to unwind after a long day "

"Would stay again! Friendly staff, attentive service, great location "

"Probably the nicest hostel I’ve ever stayed at. Clean, secure, and had wonderful amenities and activities. Also had all female dorms which was a huge plus"

"Wonderful location and helpful staff!"

"Turning 60 here and have vacationed all over the world, and this in the top three hotels I have ever stayed in, if not the best."

"Great location"