Find Hotel with a Concierge in Upper West Side, NY

"We have been staying at The Empire 1-2 times per year for 15 years to attend the ballet at Lincoln Center. It is a simple walk across the street to the theater, and there are plenty of dining options nearby. We have always been happy with our room, the staff is excellent and gracious. I highly recommend the hotel."

"Clean"

"Property was centrally located between 2 subway stations, made getting around town easy! Rooms were quaint with lots of character. Staff were friendly and helpful. Very much enjoyed our stay for a family of 5. "

"It was a nice stay. Luggage guy was nice. Front desk was ok. "

"Nice upper west side hotel, great location, friendly staff, love the flowers at the entry."

"Exceptional service and the staff are friendly. The room service was excellent and we asked for late check out because our flight was later and we decided to stay in room since it was raining hard outside and the person who brought our room service brought us a complimentary espresso later on and a little snack so sweet gesture. I will stay here again "

"Everything about The Wallace was so easy. Staff was excellent and very friendly. Beds were comfortable and everything was very clean. Just around the corner from the Beacon Theatre in a safe, fun area. The lounge has a well-equipped bar with friendly and knowledgeable bartenders. Will definitely stay there again when seeing a show. Thank you for the great hospitality! "

"Great hotel. "

"Honestly not at all sure what everyone is talking about in the reviews. This place is great. We had a visit in June 2025 and I have very few complaints. I will absolutely be staying here next time I visit!! The good: Location location location, 5 minute walk to tons of restaurants and the subway entrance. Quiet, residential, safe. Room was clean, staff was helpful, free breakfast in NYC is hard to beat (though we hit up a ton of breakfast spots close to the hotel so we barely needed to enjoy it!) The bad: room was tiny, but it’s NYC so it was to be expected. Very glad I upgraded to the bigger room size. Well worth the breathing room. Having one elevator for the whole place was also kinda a bummer but I get it. If you’re worried about staying here, I’m telling you won’t regret it. Thanks to the staff for being helpful and cool, see ya next time :)"