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"Second time visiting this resort and loved it! Staff was friendly and helpful. Food was great. Only upsetting thing is that their adult area was under construction and we did not know until we arrived. Overall tho we had a great time"

"Amazing staff"

"The staff was amazing at this resort, Evryone was exceptional. Our Hosts Leo and Jharry made sure my husband and I had everything we needed daily. They were friendly, courteous, and always eager to help. They made our experience extra special. We became ULC members while we were there and are looking forward to many more awesome vocations."

"There’s a reason why my husband and I have travelled to this resort three times! Secrets Akumal checks off all of our boxes in terms of service, location, food, and amenities. The staff are wonderful, friendly and attentive, and our room was always spotless with turn down service at night! Snorkelling is also big on our list and we have seen everything from sting rays, turtles, barracudas and many different kinds of reef fish. The resort grounds are lush and beautiful with many lovely...

"All staff friendly and helpful"

"Our stay at Bahia Principe Explore Coba was okay. Check-in took a group of us over an hour. There was rarely staff at guest services, and we would wait for a while before anyone would come help us. Even some of the staff tended to be rude at times, but most gave good service. À La Carte at the Japanese Restaurant was the best food we had the whole trip. As for the buffet, the food on our first stay was awful. The rest of the week was decent, but I definitely could not bring a picky eater to...

"I travel very much and Tulum has extremely high prices , I will think twice if I was to visit Tulum again"

"Our overall vacation was excellent. The staff were all really friendly and helpful. All was clean and the facilities are great. The only thing we found a little less than our expectations was that some evening entertainment had additional charges and the buffet was largely the same each day, although the food was really good. Despite the sargassum problem the beach was well kept. We are likely to return. "

"Did not meet expectations or the price"

"Potential guests considering Bahia Principe Akumal should be aware of serious concerns regarding whether the resort delivers the all-inclusive experience it actively markets and charges premium pricing for. I have over a decade of hospitality experience leading customer experience teams, so I am very familiar with service standards and operational execution. Unfortunately, my stay at Bahia Principe Akumal involved repeated failures across multiple stages of the guest journey. Before arrival, I...

"We were at the resort 3rd time and planning to go back soon"

"Absolutely loved everything about my trip!! Mike was amazing! The floating breakfast in the cenote is a MUST!!"

"El hotel está muy bueno para descansar, el servicio del personal destaca, todos son muy amables, lo único malo es que los restaurantes temáticos siempre tienen cupo lleno y apenas pudimos conocer 1, del resto todo excelente"

"Avoid this place. Other than the nice cenote, cost does not match the experience. Understaffed, backwards billing concepts, overall poor stay."

"Fue perfecto"

"We stayed in a Teepee on the beach- used the public bathrooms. The public bathrooms were gross but all public bathrooms are- bring disposable toilet covers/witch hazel/wipes/hand sanitizer/etc. There is an option to stay in a teepee by the bathrooms. I could not recommend against that enough/ it smells horrible down there :) The teepee on the beach was so nice. It seemed like we were the only ones staying in those ones. There was this nice little area right outside of it with beach chairs and...

"We had a great time , everyone was very attentive. The view from our room was breathtaking!!"

"Our room in the Tequila section was beautiful. We were right across from the Spa and Le Gourmet restaurants and around the corner from the pool. The trolley stop was also behind our room. The Coba lobby and buffet were very close also. We couldn't have requested a more perfect spot! The various spots that have musicians or music at night are loud, but, in the room we just heard the bump. Not bad and didn't prevent us from sleep. The property is so big and fun. We had access to the beach...

"Todo de maravilla "