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"I booked 2 queen beds and I got only 1 king size bed and sofa and they told me it’s Expedia fault. They try to convince me to get a membership with them and to book vacations only with them because Expedia charges me much over."

"This is such a beautiful hotel! Clean and most of the staff was super sweet and helpful. Besides one of the older men in the front he was a bit rude. The biggest down fall was the food and drinks 😞I wanted authentic Mexican food and it was more than American no flavor and the drinks had a plastic taste to them. Besides that everything was very well kept."

"Simply Incredible"

"We were scheduled to check in at 3 PM, but the staff were so slow that we had to wait 30 minutes at the reception. Conversely, although check-out was at 12 PM, they rushed us into our room at 11 AM. The food was delicious and the pool was nice. However, the water in the overwater villas was dirty and covered in a lot of algae, so you can't swim directly into the sea from your room."

"Me gusto el estado de las instalaciones, la comida, los restaurantes, lo que no me gusto, fue que la playa estaba cerrada por el sargaso."

"If you have low expectations, you’ll have a good time. I unfortunately had high expectations for our honeymoon in Mexico and we were greeted by a semi dirty room (hair in the shower and hot tub, etc) and a brown watered beach that looked and smelled like Galveston, TX. Lower your expectations and you’ll be fine. Food was great though!"

"From the moment I arrived, it was clear that cleanliness and hospitality were top priorities. The property was spotless, and every staff member I encountered was polite and welcoming."

"We stayed in the villas for our 6 year anniversary. We figured that we would pay the extra to have what we thought would be a fantastic time. Upon arrival we were escorted to our room after check in. First thought when we entered the room was wow this is really beautiful! As we stepped into the room it felt really nice compared to outside. However once the employee left us to our room, we noticed that we hadn't quit sweating since being in the room. Checked the thermostat and set it to 18...

"Beautiful property and the pools are very nice. My issue with this property is the hard core sales pitch at check in. We have stayed at five other Secrets resorts and never received this much badgering. Also, we didn’t get access to our room until 45 minutes after check in time. We were not told about the app to use for dinner reservations or about any shows that were happening during our stay. When we were finally showed to our rooms nothing was explained to us about the property. We...

"Great for the price"

"Great option at Playa del Carmen, the staff is super friendly and supportive; the food is quite nice and have a lot of amenities"

"Trip was amazing the workers were amazing Roberto with the entertainment crew is amazing he keeps that environment happy and fun"

"El hotel está muy bonito y cómodo, el parque acuático está muy bien y la zona de niños también. Sin embargo nuestra llegada estuvo complicada porque cuando nos asignaron habitación la llave no servía y tuvimos que acudir tres veces a la recepción hasta que alguien de mantenimiento acudió a revisar la chapa. Cuando abrieron la habitación tenía un fuerte olor a drenaje, no tenía jabón para las manos ni las amenidades que las demás habitaciones sí. Pedimos cambio de habitación y todo bien es la...

"The staff were amazing super friendly. Probably needed more food options but everything was great"

"Lo que mas me gusto fue El area de la piscina y la limpieza del hotel, Los tragos de Los bares no son muy Buenos, le falta mas opciones de variedad de comida"

"It was an incredible experience. The staff were wonderful. The main pool was absolutely amazing! The only thing worth mentioning is that the average age of the guests seemed to be around 40–60. So if you’re looking for a party resort, this probably isn’t the place for you. Instead, it’s more calm and relaxing. That said, there are different shows and DJs every night, which helps keep guests of all ages entertained. The room service was amazing. They even came and cleaned the room twice a...

"Food was great, property was clean, staff were helpful and kind, showers are fantastic, and we would go back with the following knowledge- Distance- this property is large and many rooms are a solid 1/2 mile walk to the main food and amenities. We had to get a new room for my 85 year old mother who could not walk that far. The rest of us just got blisters. Shuttles are available but wait is often more than 20 minutes. Staff worked hard to accommodate my mothers mobility limits Air...

"El hotel estaba bien bonito, y muy limpio todo, la comida espectacular y muy buena atención al cliente. Las personas bien amables. Fui con mi familia y unos amigos y todo increíble."

"muy bien satisfechas por los meseros"

"Everything from check-in to check-out was excellent. We could not have asked for a better experience. Francisco at check-in was great, as was Juan at check-out. Efrain with VIP services was helpful and made our stay better. Alexandria was our concierge and she made sure we had everything we needed, from room maintenance to making reservations for dinner at the Japanese hibachi experience. Luisa from the Spa made reservations for us for some relaxing massages, and Carmen and Luz were excellent at...