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"Very clean hotel, nice beds, spacious rooms and bathroom. Nice breakfast. Couldn’t fault the stay at all"

"Nice friendly staff Room visibly dirty around skirtings and hair which wasn’t mine in bathroom Stained grout on all tiles No hot water in morning for shower but quickly rectified by reception"

"Location"

"Good location, polite staff. Decent rooms"

"Breakfast excellent as always I think the mattresses need upgrading or replacing but I’ll still say the best hotel In Newcastle"

"Room was spacious and bed was very comfortable. Breakfast was okay - the full English I felt was a bit small for what I paid but other hot options looked pretty good - would consider that next time and the continental breakfast was good. Staff were lovely."

"A good impression on arrival as you drive to the front door. There are a few appointed disability parking spaces but there is additional space that can be used providing it does not limit the thoroughfare. A large parking area is nearby but involves a 5 min walk back. Check-in was handled well for our group although dining that night as a group required meals to be pre-selected to help the catering staff. Whist complying with this requirement, the actual meal service was sporadic with some meals...

"The hotel in general was excellent, with the large family room we had booked having 2 comfortable double beds. However, the evening food in the restaurant was not good at all, and the breakfast was mediocre at best."

"Property has wow factor with good food and friendly staff."

"Clean rooms, decent gym, and 5 min walk from the train station. Highly recommend."

"40 minutes waiting to order room service before I give up and ordered from elsewhere, plenty of staff, just walking around and not dealing with the other guests waiting to order."

"Excellent customer services at Check in and throughout the stay. Great location, 2 minute walk from strain station. Really effective sound proofing and amazing breakfast choices, really good veg option. Would recommend."