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"It was very difficult to reach the hotel when we need to speak to someone."

"Todo super bueno lo mejor de todo el la entrada al parque de agua volcano queda dentro del hotel, las piscinas del hotel super buenas y en excelentes condiciones ,las habitaciones están en buen estado lo que recomendaría las luz del baño que las arreglen por lo menos en mi habitación 6646 , por lo general todo estuvo excelente. buen servicio y una excelente atención"

"The building could have better signage. It’s one big maze. There’s also not enough elevators in the facility. The pool area becomes very packed and sometimes there was not enough seating for everyone. They should enforce a 30 minute wait zone if no one comes to their claim chair my room washing machine was not working and the oven did not work. Had some pick ups. Had to call front desk a few times."

"Loved the resort"

"I was disappointed as I was looking for a resort experience but was underwhelmed. Our first night we were excited to eat at the onsight restaurant. No joke, everthing I tried to order was "not available." 6 tries in and i chose a ceasar salad that was mediocre. There was no pool side drinks unless you walked over to the bar. The bar primarily had tequila. The waterfall bar was never open. The hot tub was so strongly chlorinated that we couldn't stay in long. There were people playing their own...

"Overall this was a good stay. The property is probably a little outdated but that wasn’t a big deal for meal. It was clean, nice, & had everything I needed to feel at home. I did have an issue with washer/dryer locking on me but maintenance staff helped with that!"

"The property itself was amazing. I would have haven it 5 stars, but the valet staff wasn’t as good. Pulled up to the hotel and was informed to park on the side as they helped other cars before us. Took them about 5mins to help us. Other than that it was a great experience got a free upgrade because of my Expedia status."

"Been here many times. My favorite place to stay in Orlando with the family"

"The photos look NOTHING like the property. This is the farthest thing from a 4 star property."

"The room was absolutely amazing! I admit my expectations were low, simply bc of our past experiences 😞 but it was incredible! View was beautiful, pool was clean, hot tub was great! Clean, nice staff. Only complaint would be only one elevator of the 2 were working. Other than that, ZERO COMPLAINTS 💙💙💙"

"Clean, nice, fresh room."

"Nice"

"Loved everything including staff."

"Everything overall was very good, especially the staff, The shower was a little outdated but clean..."

"Lisa at the Front Desk stands out for being an exceptional Hilton employee and a very special individual. She persistently went beyond what we expected and gave us truly amazing service. We will be back. Because of Lisa. As expected, her manager was very good and an absolute gentleman when faced with our early checkout. He went out of his way to assist us with a family emergency."

"Muy buen hotel y buena atención"

"Great pools"

"The room was nice and we had a great view. The amenities unfortunately were misleading from the website. They had two treadmills at the gym but one was broken, they only had 2 bikes for the entire resort of 1000+ people (which were unavailable every time we asked to use them), the infinity pool was essentially unusable due to the dozens of children everywhere and the excruciatingly loud music from the DJ. The umbrellas were $38 extra even though the website says umbrellas are an amenity. I had...

"Exceptional service and beautiful property"