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"Very friendly and responsive staff. Very good food and nice gym. Rooms felt outdated and some areas weren’t air conditioned. "

"Rooms are spacious and clean, the staff was excellent to deal with, highly recommend. "

"The staff truly made my stay enjoyable. I visited to celebrate a birthday, but the day came and went without any special acknowledgment from the hotel—no small gesture like a slice of cake or a card, which was a bit disappointing. That said, the overall experience was still worthy of four stars. A special mention to Trang in the F&B department, who was outstanding and made a real difference to my stay."

"My family and i had a great time in Hanoi! And it was especially great knowing we would have a great place to stay "

"Thank you for the wonderful overall stay experience. I was especially impressed with the thoughtfulness you provided for my birthday during our stay. "

"Arrival was convenient, although you can't access the elevator from the garage unless you already have a room key. The room was spacious and the view of Hanoi was gorgeous from the large windows in the room. Food options were convenient by foot from the location.the room was quite comfortable and clean but the building, in general, could use maintenance. Chipped paint on the walls and malfunctioning buttons for the elevator were small annoyances. The staff was top notch. "

"Hanoi Hotel is a good place to stay. Breakfast also good. "

"The entire staff was outstanding. The concierge service above and beyond expectations. "