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"Excellent hotel. Other higher rated hotels in Hanoi manipulate their reviews. Having stayed in the so called top rated in the Old Quarter (Oriental Jade and May de Ville) before this I can assure you they are not a patch on this one. "

"Loved it"

"I've written a review, but it seems to have got lost... so here goes again. We were very impressed with the staff of Royal Palace Hotel. Jimmi, the manager was excellent to deal with in the booking stages and also extremely helpful and interested in our welfare when we arrived. In fact, we found all the staff were friendly and professional, and eager to go the extra mile to make our stay enjoyable. My husband needed medication in the middle of the night, having had eye surgery not long before we left, and a staff member took him out seeking to find a 24 hour Pharmacy. This is but one example of the 'over and above' service. "

"The hotel is in the center of the old quarter, walking distance to everywhere, the rooms are very comfortable , hot shower and comfy bed, but what makes this hotel stand out from the others is the staff, if I could give a 15/10 for staff I would from the breakfast staff, especially Ms. Anna at front of house , made our stay very memorable, thank you once again for a amazing stay."

"One of the loveliest hotels I have stayed in. the staff here is always for you to help - which was really impressive! the surrounding is also very peaceful and feels like a resort away from the hustle. Breakfast was also superb"

"Staff are nice and friendly"

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction. "

"It was a good experience. "

"First time I say that this hotel, but I strongly recommend. Excellent location overlooking lake good breakfast excellent rooms. They even have a golf driving range and a pool. The spa service is also excellent"