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"Good"

"One of the best hotels I've stayed at. Very clean, sizeable rooms, the free breakfast is amazing"

"Parking great, very clean the room ando the proprietie in general, staff great, I didn’t take breakfast so I can’t talk about it, everything was very good in my 3 nights, only one thing, I couldn’t watch TV I try to put on the channels and doesn’t work, sadly. But is ok, I enjoyed the place, nice pool too"

"Clean room, not noise, and breakfast was on point"

"المكان هادئ ومريح"

"Clean Staff"

"Great location and close to Universal, shuttle to parks is a plus. Great food and drinks and very friendly staff."

"Great stay, large spacious room. Breakfast was 3/10 at best, we did not enjoy it at all."

"The room was quiet, bed was comfortable and pretty clean. Check in/out is all "online" and I wasn't prepared for that, but it went smoothly after I figured it out. Would have been nice to communicate via text rather than going through the booking site."

"Bay Lake Tower was excellent. Staff was the best by a mile. Balcony view was perfect- fireworks view and lake view. The room was outfit with all the little things that made the stay seamless. Housekeeping was top notch. Only recommendation would be for more washing machines in the common laundry. It was like the hunger games to get a load of laundry in."

"Excelente hotel para descansar . Muy amables y fácil acceso."

"Service was excellent from the front desk to maid service. Mike the bartender was awesome very attentive and made you feel like you were hanging out at his house. Had the best time down there with Mike and crew. The food at the bar is A1. Go down and give Mike and his crew a shout you won’t regret it. Going right back on my return next week."

"Todo estuvo bien, el servicio y las instalaciones. Pero la habitación olía a humedad y el aire acondicionado estaba roto. Tuvieron q trasladarme de habitación."

"We always stay at Sapphire Falls when we go to Orlando. Honestly our favorite place for the resort vibe. I will say that the sandwich / snack shop is very expensive at $8 per bottle of water. It’s just part of it being in the tourist Universal price hike region. But overall we absolutely love this place."

"Staff was very helpful breakfast menu can be up graded and ADA rooms can be closer to elevator 9 out of 10 will recommend"