2/10 سيّئ للغاية
Monica
مسافر برفقة شريك
٢٣ ديسمبر ٢٠٢٥
عناصر لم تنل الإعجاب: النظافة، ووسائل الراحة، وحالة المنشأة ومرافقها
Payed for a room front facing the ocean, received a room that was on the corner, facing the fun slide of a water park and a construction sight. The woman at the front desk didn't know what she was doing, charged me a resort fee not once, not twice, but 3 times that I had to dispute with my bank. Ate at the restaurant... We were the only people in the restaurant, half the lights were turned off, and the food had to be comped because the burger was sent out completely raw, bleeding all over the plate twice, the plantain were charcol black and burnt to a crisp, sent it back for them to give me new ones that were frozen in the middle. I ordered the hand pulled noodles. NOODLES more than one it was not. It was one single noodle, folded in half and then cut. Our air-conditioning went out at 2AM. I called the front desk and it just kept ringing. Walked downstairs to find not one person at the desk. Had to get valet to call someone. For them not to send anyone to my room. The shampoos in the room were half empty, had to go to 7-Eleven to buy essentials, and food because both their resturant and rooms were horrible. As much as I paid, I could have stayed at hard rock down the road and saved $450 and stayed at the holiday inn 4 buildings down. Will never stay again, will never recommend.
Monica
أقام ليلة واحدة (1) في شهر ديسمبر عام 2025
