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"I stayed here in February this year and while the hotel itself was lovely, the location great and a reasonable price for its location, there some niggles with service and the lifts that meant i gave it 3 stars. I am delighted to report that on this second visit the feedback Gave to the hotel directly has been taken onboard and all the issues I had were addressed. The rooms were spotless, comfortable and you would be hard pressed to find a comparable hotel in a central location cheaper."

"The Strand Plaza is in a great location and is an excellent hotel. One thing, I asked for a taxi and got a car with driver. Triple the amount to the bus station at 4am. I wasn’t too pleased with that."

"Nice clean hotel, some of decor little worn and in need of touching up in room. Had fractured my ankle last day of holiday staff were friendly and very helpful in assisting me when needed "

"Apart from ordering pizza and them forgetting to actually make the pizza, the stay was fantastic. Bed large and very comfy. Great pillows. Rooms are so well thought out. Staff are friendly and helpful. Love staying at a citizen m hotel "

"Great property and staff!"

"Parking needs to be pre booked in advance (call them). Other than that it’s great "

"Great"

"Excellent service close to everything and extremely friendly staff and personnel"

"This hotel was such a pleasant surprise! Location was great- it was about a 15 minute walk from the train station and a 25 minute leisurely walk down the Thames to Westminster. I'd highly suggest the hop on hop off tours. They all pick up in that area. When leaving the hotel we were always greeted by friendly helpful staff. Taxis were there waiting, but word of advice- they are very expensive. Fare was 26💷 to go about 1 mile. There are quite a few restaurants nearby, but they are not budget friendly. I suggest traveling out of the area for food. The room was immaculate. Wonderful bathroom- rain shower/ handheld sprayer option. Water pressure and temperature was great. My only complaint is the lighting stays pretty dim. Speaking the lighting, the room has a cool feature with all the controls on one pad. Automatic opening/ closing the blinds, different lighting features (the "mood" feature was a cool twist). On the downside, the pull out couch was not comfortable at all. Mattress was super thin and every time someone moved it made loud noises. There was a hairdryer and iron/ironing board which was nice. The room service food was also pretty good and a good option if you don't feel like leaving. I would definitely stay there again! "