2/10 Terrible
David
Traveled with family
18 Jum. I, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Awful experience.
Nice rooms but that’s about it.
I contacted the hotel directly prior to our arrival to confirm dietary requirements and request menus to ensure suitability for our stay. Based on the information provided we continued with our hotel booking.
On arrival we were disappointed to find out the menus were not the ones provided when I contacted the hotel 1 week earlier. One awful vegetarian option in the main restaurant and no children’s menu whatsoever. We decided not to dine at the restaurant.
We tried to dine in the hotel bar. Again No children’s menu for my daughter, we asked for a pizza which was offered in the room service menu but we were advised my child couldn’t have this unless it was after 2300 hours. So we ordered food for 2 adults and ordered a pizza from Pizza Hut for my daughter so she could eat. I asked if this was ok, management advised I 3 times they would only allow this once. In the end I said we are only staying one night to stop the repeated “only once”. What kind of hotel doesn’t offer a children’s menu? It felt criminal trying to get a pizza for my child so she could have dinner.
Regrettably I booked this hotel, had I of known this information prior we would not of wasted any money on what should have been a family treat. Instead it was a nightmare, we didn’t feel welcome so we would definitely not recommend this hotel to anybody.
David
Stayed 1 night in May 2024