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"Housekeeping excellent Toilet bowl water level too high Pool height should be 6 feet maybe 5 feet 6inches"

"We have stayed at several Riu in different areas and always had a good experience except this time...the front desk people, security people, concierge are very rude and condescending. You ask for help and the answer is "they don't know". The servers at restaurants are friendly and attentive"

"Increíble esta precioso se portaron maravillosos es la segunda vez que voy me encanta"

"Favorite place in Cancun. We'll be back!"

"It's the second time we've stayed at this hotel, and our experience was excellent. I highly recommend it—the food, the room, and the friendly staff were all great. The only thing I'd mention is that some parts of the pools need maintenance, but it's nothing serious. I'll definitely be back."

"This resort was awesome, from the look to the cleanliness, down to the service, ten out of ten for me. I have no complaints and no issues with anything. I loved it and I will definitely be back "

"Todo ok"

"Super "

"Friendly staff, great place to stay"

"Älskar personalen 10 av 10"

"Will go back definitely!"

"Bueno regular. "

"Yed"

"Clean room , staff , bar"

"Hotel.de muy buena calidad en instalaciones y alimentos, con gente dispuesta a apoyarte en todo, excepto una chica del concierge que te regaña por todo cuando quieres reservar en los restairantes de especialidades inmediatamente luego del Check in. "

"Everything was great however the food was a bit “weak”"

"Great staff. Beach view "

"Mi estancia fue increíble, el personal es excepcional, todos son muy amables y te ayudan a resolver problemas que se pueden presentar. La comida es muy buena, tienen tres restaurantes temáticos y la comida es deliciosa, las habitaciones tienen mucho espacio, el hotel está limpio. Me hospedé 5 días y todo fue muy agradable, sin duda regresaré. El servicio de las albercas fue de lo mejor, tanto alimentos como bebidas. Pedí servicio a la habitación y también fue excelente, súper puntuales y la...

"Amazing hospitality, great food, great views, good vibes"

"I was very disappointed with my stay at this hotel. The room cleanliness was not acceptable at all. The bathroom had multiple issues — the sink was constantly leaking, the shower water would spill outside, and we had to put towels on the floor to stop the water from flooding the room. The toilet flush was also not working properly. The pool water was not clean at all. Every time we used it, our clothes — including my kids’ clothes — would get dirty, which was very unpleasant and...