"Property is great. They can do a lot of improvement in the food especially the snack bar and also that you cannot go to the restaurants till after two days that you stay there that was very annoying because if you have allergies or low immune system, you cannot just go to the buffets"
"Oscar and david the entertainment made the stay worth it. I will say, the towel check out is nothing ive ever seen and a huge hassle. The room service was a pain and would often just never show up. There were a handful of dumb rules like i couldn’t eat breakfast in the main hangout area to watch a soccer match. The hotel treated me and my friends (all 27-28 male) like children during check out, making me come down to verbally confirm i would pay the bill once everyone had left. David and oscar...
"The property is nice but the restaurant’s situation is not good. They close on certain days so you have no choice to go to the buffet. The buffet has some good steak for lunch and dinner."
"Rooms were nice and clean. Staff came around to the room every day to see if we needed more snacks and drinks. Everyone was friendly. We went to the spa as well and that was great."
"We have been to Cancun area many times and this was our first time at this resort. The entrance was beautiful, and the staff was helpful. We booked with Expedia and seemed to get a better service due to this!
They did try the timeshare bid, but were not pushing when we said no. We also booked an excursion on site, very easy and helpful.
We were assigned a concierge and they decorated my room beautifully for my sons 15th birthday. Balloons, desert, signs, we loved it. This was free.
You can tell...
"The property was beautiful, extremely clean and most of the staff were fantastic! We upgraded to the “Privileged” level and thought we would have access to the day beds and comfortable loungers at the beach as we had seen on the website. This was not the case, you instead have to join their program that is similar to a time share in order to enjoy those benefits. Although the beach was beautiful and well maintained, there was construction done almost every day of our stay. It could have been...
"La ubicación de The Palm at Playa es excelente, la atención del personal es amable y atentos, el inmueble muestra algunas areas a mejorar como los jardines interiores, la balconería y el elevador."
"Friendly staff overall. They really work hard to please the customers. Food is above average and varied. Not all the restaurants are open. Japanese was open only one day on Saturday. I believe it is due to low season and occupancy.
But service and food well worth the money.
One thing I did not like is right upon Checking we were assigned a concierge thinking it is their process for first day orientation only to réalise he was the vacation ambush coordinator. After 45 minutes of...
"El personal es bastante atento sobre todo en el bar de la alberca prefered en especial Felipe así como el personal del restaurante bluewaters, la playa y el área de camastros excelente hermosa ! , si sugiero llevar zapatos acuáticos , el grupo de rock excelente ! Los chicos de animación muy atentos y amables en especial Gerry
De lo único noto que necesitan mejorar es en el menú del restaurante de mariscos y falta variedad en el buffet y creo que es por la temporada baja , sería mejor no...
"Everything was excellent like 2 previous times.
Only one thing I would recommend to change: to start shows at least at 9 pm, not 9:30, it's too late."
"El peor hotel q existe , la comida bien poca , jamás hubo helado de postre en 5 días que estuve , las habitaciones pésimas condiciones espejos en malas condiciones , los herrajes del baño oxidados, los balcones con hueco en el techo hecho con los hojas de palma , las toallas de habitaciones con un color blanco empercudido , el personal del comedor casi no te atienden , casi me corto con un plato pies abajo están bien quebrados en el restaurante q está en la piscina. En fin mis peores vacaciones...
"Another trip to Catalonia in the books.
This is our 2nd stay at this resort and 4th stay within the last 2 years at the Catalonia hotels (2 in costa mujeras and 2 here in puerto aventuras)
The good:
Staff
Food
Location
Activities
Beach front
Private ocean swimming right out the back door
Clean pool
Grounds are immaculate!
Gym is great (open earlier than 630am please)
Privileged room (clean/good A/C)
The hotel is 10/10
We have stayed multiple times and we have enjoyed each stay. The...
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
معرفة المزيد عن مغامرات توِرتو
اكتشف مغامرات توِرتو الرومانسية من خلال الشواطئ، والخيارات الترفيهية، والمارينا، وغير ذلك الكثير!
تغيُّر خططكاحجز في فنادق توفر إلغاء مجانيًا
كن دقيقًاابحث فيما يقرب من مليون منشأة فندقية حول العالم
