Find 4 Star Hotels in Hell's Kitchen, NY from SAR 529

"I recently stayed at the RIU Plaza New York Times Square and had very mixed feelings about the experience. First, I will say the hotel itself is beautiful. You can tell a lot of care and attention went into the design, especially in the lobby area. It feels modern, clean, and well thought out, and it definitely makes a strong first impression when you walk in. That said, the service was extremely disappointing. I would honestly rate it a zero out of ten. There was nothing warm, welcoming, or attentive about the experience. It felt very transactional, with no effort to go above and beyond or provide any kind of memorable customer service. The room itself was fine for sleeping, but very small. It felt like maybe 200 square feet at most. It worked for a place to crash, but it was far from comfortable if you are staying more than a night or two. Breakfast was another frustration. While it is advertised as a continental breakfast, they do not allow you to take anything to go, even if you did not finish your food. That felt unnecessarily restrictive and inconvenient, especially when you are trying to get out and explore the city. There is also NO room service. Overall, this hotel feels very basic despite the price point. For nearly $400 a night, I expected a much better experience. Honestly, I think I would have had a more comfortable and service oriented stay at a place like the Courtyard by Marriott. I would NOT stay here again!"

"The staff were very helpful and friendly and accommodating. The room was clean and cute, and the bed was extremely comfortable. I enjoyed watching the luggage robot in the lobby!"

"Breakfast had great options. Location was pretty close to Broadway and area felt safe. Bed was comfortable. Room was a little small, but to be expected in NYC. Would stay again. "

"This is a bare-bones hotel, but it is cleaner than most of its peers and is perhaps the most conveniently located hotel of its type in Midtown. If you just need a place to lay your head and want to be very close to Times Square, you’re not going to do better in terms of value than this. My only meaningful feedback is that the pipes moan and whale all day and night, at a volume that makes it extremely difficult to sleep. I’m not sure if this was just the room that we were in, but it was quite offputting. In addition, there are two temperatures for the shower: third-degree burns and ice cold. Despite those issues, this hotel provided us with exactly the type of accommodation we needed for the reason we were in town, and if I were in town for a quick turnaround or one night only and needed to be in this neighborhood again, I would gladly stay here again."

"Love staying at this hotel. Close to the Amtrak. Close to time square, but not in the mix of craziness. Staff is lovely. Rooms are a little small, but not uncomfortable. Great gym "

"Overall the staffs are friendly. Location was very good"