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"Disappointing service and broken amenities ​Our stay had several frustrating service and management issues. First, the coin laundry machine was broken, which was a major inconvenience since we desperately needed to wash clothes for the next day. Additionally, after housekeeping serviced our room, they accidentally left trash from other rooms inside ours. ​While most of the front desk staff were pleasant, the woman working when we checked in and out was unfriendly and dismissive. When asked about...

"The fact that there was two separate bedrooms was great."

"Expedia price and property site did not add up, we ended up paying more somehow. The cabins are very dated but we could see the property managers working heard to do upgrades. I slept on the couch. The shower was a stand up, it was very small. For me the value did not equal the experience but it is location, location, location. Banff and Canmore are not my favorite Alberta destinations."

"Morning after checking in shower was leaking after checking they said it might get fixed in few hours or we need an actual handy guy from outside meanwhile you can switch to other room right in front of ours so we switched. AC displays was broken there so they ask us to checkout other room which we didn't like it. During this period our shower got fixed so we move back to original room. Wasted few hours here we paid for and person fixing the room dirty the washroom and didn't have any courtesy...

"Very convenient, good beds, spacious. The only point that we went on summer and there wasn't blackout in the room so is too bright to sleep"

"Beautiful place, nice spa, expert massage, and really good food in the restaurant. Only annoyance is the sink drips over the counter and tidying the place during stay need to be explicitly requested for each day."

"The washer soap is not enough"

"It’s a charming lodge experience. The location was perfect for Lake Louise and Moraine Lake shuttles access. The staff were exceptional. During check-in (Abby?) worked to find the answer to my question and resolved it. She also booked my shuttle transportation for the next day and planed the timing for each shuttle perfectly. She’s an exceptional hospitality professional. The restaurant was very good. I ate all meals here (2 breakfast and 2 dinners). The food was flavorful and fresh. The only...

"Very clean and spacious room. The staff was very friendly. Wish breakfast was included. But coffee shop option was great!"

"Amazing views, staff, restaurants!! Loved Alex and Gina as guides! Bundle bar is best cocktail bar I’ve ever experienced at a resort! We’ll be back!"

"Excellent"

"love our 5 nights stay and the complimentary Roam Bus pass too. the view at the hot tub and pool is so amazing!"

"Nice, clean property. Easy to get to, lots of parking. No complaints"

"Everything was nice except for the fact that there’s no lunch available for room service or at restaurant :("

"Close to downtown. Bus right in front of property and easy to navigate. Great food at the hotel restaurant."

"The property is well maintained and very close to public transportation."

"We loved our stay and plan to return in the spring."

"Was good for a night stay, but the property is under renovation"

"The room was always clean when we returned from our sightseeing. The hot pool while small, was very enjoyable especially since the sauna was right there as well. Staff were very polite and helpful."