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"Wenn schon eine Klimaanlage vorhanden ist im Zimmer, diese aber nicht funktioniert bzw. aus Kostengründen außer Betrieb ist, bei Temperaturen von an die 30 Grad, ist das sehr übel. Bei Anfrage, ob diese aktiviert werden kann gab es als Antwort nur einen kleinen Ventilator der vom Zimmerservice gebracht wurde. Die Zimmerfenster lassen sich leider auch nur ein kleines Stück öffnen, sodass man nicht wirklich nachts gut durchlüften konnte. Im Frühstücksraum ist es stickig und düster. Da sehr viele...

"No issue with late arrival ..."

"The hotel is located in good place and minimalist"

"Not a big room and no chair but very good staff and convenient for any exploration of London"

"We did not get the room we booked! Witch was important to us."

"For the most part the place was nice and I'd most likely stay again. Though it was a little far from the city proper, the public transportation was very useful. There is the water ferry and the busses that can get you to the underground easily enough. There were 2 things that prevent me from giving all the stars. The internet and the elevator. From the lobby the internet worked perfectly, but from our room is spotty at best. I'd say we could connect for maybe 10 minutes before it going...

"Decor is dated but very clean. Staff is outstanding. Helpful. Friendly. Breakfast area is very nice. Hot breakfast prepared and served each morning. Very convenient location."

"Great location"

"Buffet was great"

"Some of the stall were really good but others were so so. Really didn’t appreciate the guy trying to charge me 20£ for an hour early check in after 8hr flight plus an 1hr travel to hotel. Room was super small but stuff put a decent effort in"

"It is a very central place, staff were lovely and the breakfast was grand too. We were able to keep our luggage at the hotel when we went off to explore. Would highly recommend staying here! ☺️"

"I was disappointed being a returning customer for the last 5 years, where I complaint about the noise at 530 am in the morning. And nothing was done about it. Nor did the morning manager call me to discuss about it. Not until I made a lot of noise, did the PM manager attend to it."

"The location was excellent and the breakfast was very good. We would stay here again."

"Absolutely loved this place and will probably be going back!"

"The entrance of the hotel is sweet and pretty. The location is wonderful because it’s right next to the underground tube station and very central in Kensington. That was the best part of the hotel, the location. However, I stayed on the first floor and the AC barely worked. The air was blowing well and you couldn’t adjust it. I should’ve complained, but I didn’t and at checkout, I let them know and they didn’t seem to care. I should have complained before. So if you find the AC, not working...

"Clean and convenient"

"Overall good experience, great location."

"The hotel was located beside Victoria station and underground so commuting around the city was easy. The room was very clean and quiet with a fabulous view across the city. The breakfast was excellent with plenty of choice and the staff were very helpful. We would definitely stay at the Riu again."

"It’s was a great stay for 3 of us. It was a great location in an old building (actually reminded us of a tenement from NYC) The shared bathroom/showers were actually quite convenient as we could all use separate facilities at the same time. The room on the first floor was a bit warm and a bit loud until midnight but would not say it affected our stay. Would recommend."