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"Undergoing refurbishment currently, older parts and rooms very dated and run down. Good location for first time in London. Public transport bit out of the way, bring good walking shoes unless you plan on calling for taxi or Uber all the time."

"A/C was welcome to have and cool. Staff generally was helpful. Amenities all cost extra. Our room was generally clean save for some unclean bed spreads and hair found in our towels."

"Excellently value for money. Quadruple room for family 4 adults more than spacious. Free ferry a bonus. Canary Wharf on other side loads to do or onwards underground. Games room, bar and outdoor drinking area. Breakfast so/so but only £13 each. Tescos just outside and a great coffee shop at The Barn city farm 5 mins walk away"

"Lovely friendly staff which is nice when in such a big hotel. The room was spacious and beds were comfy. Great location"

"All good"

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"The hotel is in a great location it has a couple of underground lines near by which made it super convenient. All the staff was super friendly and useful. Room was a little small but I think most hotel rooms in London are but this one had really high ceilings which made the room feel bigger. Overall great experience at the hotel, would definitely stay there again on my next visit and recommend to a friend. Also has really good AC which was great!"

"The rooms were very comfortable"

"Clean, safe, friendly staff. Including the hospitable Matt at the front door. I was a solo traveller. But saw lots of families and would guess their experience was not unlike mine. If you need a reliable place, stay here"

"No air conditioning but grateful to have found an oscillating fan. It felt like an old hotel that got a cheap upgrade and was trying to save money wherever possible. Meanwhile, the staff was doing their best to manage angry customers. It feels like the owners of the property are lucky to have the staff but are shooting themselves in the foot by delivering a C-level experience. I would never recommend this hotel."

"Decent hotel, location is great. Staff are nice."

"Great location , super modern hotel. Very friendly staff. Will be back."