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"Rooms are old and need updating. With the increase in London temperatures, they need to install air conditioning."

"Location"

"Room was clean and neat in a very central area for an affordable price"

"The floor under the bed hadn’t been swept for several days judging by the amount of debris under it. I had a very poor nights sleep as the fire alarm went off at 4am and I had to get up and check there wasn’t a fire. Only coffee, no tea provided. I wouldn’t stay there again."

"The room was great. Our check in was lovely - really quick and gave us the room an hour early. We had a really nice room and the pool was great. You need to book a time to go. The ac was on in the pool area which made it quite cold in the space but the water warm."

"Lieu idéal pour l’embarcadère et le bus, vue sur la tamise depuis la chambre agréable, bar au top. bémol sur l’amabilité du personnelle ainsi que les services pas de tv pourtant on avait la télécommande, pas de sèche cheveux.."

"I have stayed at this hotel about 6 times. Though it's an old hotel it has everything we needed to make our stay comfortable. We like the service, the friendly staff Nd the breakfasts. Also, we like that it is so close to Paddington station and Hyde park."

"Everything was fantastic"

"Die Lage ist sehr gut. Die Zimmer sind sehr wertig. Es ist nur komisch, wenn man den Vorraum betritt und im Bad steht. Hätte mir ein separates Bad gewünscht. Das Frühstück ist reichhaltig und qualitativ in Ordnung"

"Some of the stall were really good but others were so so. Really didn’t appreciate the guy trying to charge me 20£ for an hour early check in after 8hr flight plus an 1hr travel to hotel. Room was super small but stuff put a decent effort in"

"We expected the room to be small, but it was adequate. Only issue we had was the shower floor was extremely slick. We alerted the staff at checkout."

"I was disappointed being a returning customer for the last 5 years, where I complaint about the noise at 530 am in the morning. And nothing was done about it. Nor did the morning manager call me to discuss about it. Not until I made a lot of noise, did the PM manager attend to it."

"The hotel was nice. It's older so there are updates that could be made. Unfortunately for us, we came during the heat wave so 90 degree weather with no air conditioning was hard. But we were there for only two days so we made due. The staff was so nice and helptful!"

"Central location! The best location and great social activities. I met so many great friends and future travel partners. Beds are comfy and clean. Shower water feels great! Staff and the whole vibe and free tour walk. Well organized and! Love this place ~ Just the last minute booking prices for weekends are 😬……book ahead."

"The entrance of the hotel is sweet and pretty. The location is wonderful because it’s right next to the underground tube station and very central in Kensington. That was the best part of the hotel, the location. However, I stayed on the first floor and the AC barely worked. The air was blowing well and you couldn’t adjust it. I should’ve complained, but I didn’t and at checkout, I let them know and they didn’t seem to care. I should have complained before. So if you find the AC, not working...

"The room we had the shower was a big step up and I thought was unsafe"

"Overall good experience, great location."

"Desayuno y habitación genial, la única pega ha sido que la ducha de mano no salia demasiada agua."

"It’s was a great stay for 3 of us. It was a great location in an old building (actually reminded us of a tenement from NYC) The shared bathroom/showers were actually quite convenient as we could all use separate facilities at the same time. The room on the first floor was a bit warm and a bit loud until midnight but would not say it affected our stay. Would recommend."