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"Staff were amazing! Great location!"

"Gone are the days of having staff to speak with consistently. Need to use WhatsApp to communicate with their automated system for requests. Self check in, have to activate your own key cards, charge £15 per bag if you would like them to store luggage on day of arrival or departure! never experienced anywhere else not sure if it's a london thing.. The room was oka, beds confortable basic sleeping pods. There is no secure place to store passports. Postivies include: Location was great super...

"Our stay was lovely! Lack of AC is my only complaint."

"We were greeted by very friendly staff and enjoyed them throughout our day. They had a sweet little coffee shop right in the lobby. Our room was clean and efficient. We slept well in the comfortable bed. Loved the location and felt very safe."

"I had the pleasure to experience the Rui plaza in London for 4 night in total which I extended it for 1 more night. 15 min walk to Big Ben, Thames, Abbey, Parliament and other. Hotel nestled in a quiet residential neighborhood. The rooms are nice, my floors could have been swept better. There seems to be water issues with this hotel. My room was switched due to leak, I heard others complained about water issues in their rooms as well. As a solo famale- I noticed the door guards were missing. I...

"موظفين الاستقبال يحتاجون الكثير من التدريب واللباقه"

"Das Hotel ist sehr groß und hat vielleicht wenig Charme, dafür sind die Zimmer sauber und überraschend groß (wir hatten ein 3er-Zimmer) und die Mitarbeiter sehr engagiert. Wir melden gleich nach dem einchecken, dass eine Steckdose nicht funktionierte und als wir vom Abendessen zurück kamen, war sie schon repariert. Die Lage hat uns auch gut gefallen – nur ein paar Minuten zum British Museum und direkt an der U-Bahn gelegen, die zum Heathrow Flughafen führt. Wir haben das Zimmer ohne Frühstück...

"Wer hier schlechte Bewertungen schreibt, hat keine Ahnung von Londoner Hotels bzw. ist vorher nie dort gewesen. Manche Menschen informieren sich vorher einfach nicht und haben eine sehr seltsame Erwartungshaltung. Dies war eines der Saubersten Hotels in denen ich je in London war ( mehrmals im Jahr in London) Das Personal ist so super freundlich und hilfsbereit wie ich es selten erlebt habe. Also an alle die eine schlechte Bewertung schreiben weil das Badezimmer außerhalb des Zimmers...

"Great Location. That's the only positive thing I could find."

"Very clean room and bathroom. The room is on the smaller size, but we never had an issue with it because we only brought backpacks. Every thing in the room seemed very up to date. The air conditioner works very well. The bed was comfortable. There is a coffee maker with complimentary coffee, cream, and sugar. There is no mini fridge so don’t bring food that can spoil. We also got a complimentary “The Drey” tote bag. The hotel is in a nice area and a short walk to the nearest station. Also, the...

"Helpful staff, tight quarters, great water pressure for the shower and plenty of hot water. They will hold your bags for 5lbs ea. Real close to Victoria station, don’t use the big bus for hop on and off. Use Golden tours with a live guide"

"It was a great location, well kept and clean but the only downside was the system being down and the check in was not smooth and took too much time. It could have been handled differently. They seemed short staffed or unable to handle unexpected circumstances."

"جميع الخدمات متوفرة ولكن الاثاث قديم وكذلك فرش ارضية الغرفة والمصاعد تصدر اصوات مزعجة"