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"Brilliant stay exceptional hotel will be staying again"

"The staffs are friendly. The rooms are clean and tidy."

"Felt very tired and dated, bathroom wasn’t very clean, room dusty. Well located."

"Fabulous surroundings. Staff helped our disabled child with breakfast and accommodated him with food items that weren’t on the dinner menu. Enjoyed the indoor pool but had to pay extra. Rooms clean and good powerful shower. Would recommend."

"Great hotel. Friendly staff. Lovely breakfast. No complaints what so ever. Planning on going back again soon."

"Fire broke out on 11th floor resulted being evacuated, scared my child."

"Nice hotel, great location for the RSC, reasonable parking costs. Stayed in the Ophelia suite, the furniture was a bit tired but very clean. Good price. Would stay again"

"Everything was great!"

"clean environment,very helpful staff."

"The room was clean but a little small. Unfortunately the room was not serviced on Monday 24th August which was annoying. The staff were all very helpful and smart and cheerful. The breakfasts were very good"

"The room was clean so no complaints there but the staff looked like they could have been anywhere else, one of the lifts didn’t work and the other was really slow, there were lots of homeless/drugged people hanging around in and outside the foyer, the place looks like it was abandoned in the 80s….but all that said, it’s so cheap and convenient for city night out and train station that as long as it’s just a bed for night, it is worth it!"

"Stayed in an executive room in the main hall. Well appointed room with fridge, kettle, microwave etc. issues with TV resolved by staff. Quiet room . Plenty of seating areas throughout hotel and lovely grounds. Good choice at breakfast. Reasonable price for evening meal add on but not good choice if you have digestive issues. Stopped for the weekend to attend a murder mystery dinner. Grand room for event. Staff courteous and eager to help but the queue for bar service was 30 min plus as they had...