4/10 سيّئ
Kai
١٢ أبريل ٢٠٢٦
عناصر نالت الإعجاب: العاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
عناصر لم تنل الإعجاب: النظافة
Location very good.
Check in good.
Went to the room and checked and found the bed sheet, pillows cases and duvet cover was not change. The double bed sheet was very creased and had body fluid stains in the middle of the bed. The sofa bed also was dirty. I went down to the bar reception ask there was a duty manager and told her that bed sheet was not change. She immediately informed housekeeper to rectify the problem.
The housekeeper came to the room within 5 minutes to see the situation and went out to get clean bed ware. Even the housekeeper said it was disgusting.
The housekeeper noticed that the toilet roll was very low needed replacing and went out the new roll. When the housekeeper left he said that they investigated who did the house keeping in room
480. I thought that everything was rectified until I went for a shower later that night.
The shampoo was empty. The shower was very very hot. Even you set the temperature to the lowest it was hot not even cold.
My son aged 10 couldn’t have shower because the water was too hot. I think the thermostat the shower was broken.
The next morning I went down to the bar reception and ask to see the duty manager and told him my experience staying at this hotel.
Then I show him the photos of the double bed sheet and sofa bed sheet and he ask me to sent the photos to him. So I did I airdropped the photos to his phone.
I told person the whole situation and he said he will logged the case and will get back to me in 24 hours.
Kai
أقام ليلة واحدة (1) في شهر أبريل عام 2026