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"It was excellent family vacation place"

"We loved everything! The food was outstanding, but you should make reservations before the trip. The room was comfortable and clean, and we loved the two hammocks on the balcony. We took advantage of the free classes- salsa dancing, watercolor, weaving, stretching. The whole property felt lush and tropical, and we had so much fun exploring down different pathways. Be sure to visit the chapel on top of the hill! The only thing that surprised us was how expensive the basic spa services were, so we...

"Reservation first the restaurant"

"The resort was amazing. All the staff were super kind and very helpful. The food was pretty good. My favorite was the Yacht Club. They had something to do every day and night! Anything we wanted/needed, all we had to do was ask."

"An amazing location, super relaxing and just beautiful all around. We stayed at one of the Elite bungalows and we couldn’t have picked a better vacation spot. The room, the view, the food, drinks, and the staff were all exceptional! We’ll definitely visit again!"

"The property was clean and well organized. The best past was master privilege suit. Our butler Efrain provided the highest service and met all of our needs. Highly recommend Ocean Riviera Paradise. "

"Yes"

"Resort is very updated and well kept-very nice and helpful staff, very clean and beautiful the only negative, which was no fault of the hotels, was the seaweed! it stunk so bad we didnt use the balcony we upgraded t, nor did we want to go to the bar because of the smell "

"best all inclusive resort ever!"

"Los toboganes y el cirque lo mejor "

"Food was good depending on the restaurant you went to, the buffet had great option especially for lunch and breakfast. I would say the best was the room service along with the platinum amenities 100% worth the upgrade!"

"En el cuarto donde nos quedamos solo dejaron 2 Toallas y éramos 3 personas, casi no dejaban shampoo ni acondicionador ni jabón, igual no limpiaban el baño "

"Muy buenos "

"Excellent! Everywhere we went, staff were pleasant, professional, and at the ready to assist you with anything."

"Loved the staff only thing is it was far away from places "

"Me gustó mucho lo limpia que estaba la propiedad, así como el mantenimiento que se nota le dan. La habitación muy bonita y con gran variedad de amenidades, tiene varios lugares bonitos para tomarse fotos, la comida en todos los restaurantes muy buena. Elegí este hotel para celebrar mi luna de miel y pudo ser una excelente experiencia lo único que lo arruinó fue el servicio de las personas en restaurantes, los host no te hacen sentir nada bienvenidos, no te saludan, no te sonríen, ni te voltean...

"Everything there was 5 stars across the board"

"The sister resort next door has way more food options. Pool deck is very rough and needs resurfacing, bring appropriate footwear. Beach front was washed away. Not much sand area and first 20+ feet of ocean is very rocky."

"As avid travelers, we can appreciate a great experience. This was hands down the best all-inclusive we have ever been to. Everything was spotless, the service was impeccable and the staff was super friendly: Omar, Miguel, Anturo, Joanna, Pedro, Carmen, Gabriella, to name a few. The restaurants and servers were all fantastic. Seriously didn’t have one bad meal nor one bad server. They are attentive and want to make great memories for you. Already planning to be back."

"I had a terrible experience with Expedia and Hard Rock Hotel Cancun. I accidentally booked the wrong Hard Rock property, then realized my group was at a different location and booked the correct one. This left me with two reservations for the same night. Within minutes, I contacted Expedia to cancel the incorrect booking and request a refund. After multiple follow-ups, I was told the hotel did not respond, and I was stuck paying nearly $600 for a reservation I booked by mistake. Expedia said...